Speaking in D.C. in December

I got the official word this morning.  I will be speaking in Washington, DC for SQL Saturday #814 on December 8!

I will be giving the following two presentations:

Hope to see you in the nation’s capital on December 8!

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The SQL Yearbook

Earlier this year, Jen McCown announced that she was embarking on a project that she called “the SQL Yearbook.”  I decided, what the heck, and told her I’d take part.

A little while ago, I got an email from her saying that the project is finished!  (Per her instructions, I also want to make sure I attribute it properly, so here it is: “SQL Yearbook 2018” by Jennifer McCown of MinionWare is licensed under CC BY-NC-ND 4.0.)

If you click either PDF link, my profile shows up on page 19.  (Really, it’s the same one I use for my SQL Saturday speaker’s profile.)

I have a number of friends and associates who are featured throughout this yearbook, primarily through my association with my local SQL user group, my dealings with SSC, and my experiences with SQL Saturday.

Hope you enjoy it!

Election day

“Can I tell you something; got to tell you one thing if you expect the freedom that you say is yours; prove that you deserve it; help us to preserve it, or being free will just be words and nothing more…”
— Kansas, “Can I Tell You”

I don’t think I can say it any better than the song lyric I quoted above.

Last night, I overheard a coworker say, “I don’t vote.  It doesn’t make any difference.”  And he continued to spew about his views on the world.

I kept silent, but I am not ashamed to say that I wanted to tear him a new a**hole.

People died so I can vote.  That is something I do not take lightly.  For someone to brush it off and disrespect that right like that absolutely incenses me.  I vote every year.  I make sure I vote every year.  And so should you.

The fact is, your vote does matter.  In 2016, the vast majority of the country did not vote — because “it wouldn’t make a difference.”  Had at least half of these people gone to the polls, chances are that the current state of the union would be much different.

Yes, our system is far from perfect.  Yes, our system has flaws.  But the fact is, your vote matters.

Want to change the system?  Vote.

How do different cultures use your documentation?

The other day, I sat in a meeting in which we were talking about our product documentation, and someone mentioned something that had never occurred to me.

It had to do with who used our product documentation.

I found out that native English speakers (for the sake of this article, I’ll refer to them as “arch-typical American end-users” — whatever that means) mostly ignored the documentation (that I had written), inferred what they needed primarily from the application interface, and used the documentation primarily as a reference source.  This was something I’d anticipated, so naturally, I developed the document with that mindset.

However, I learned that users whose first language was not English utilized the document much, much differently.  (Disclosure: I currently work in an office where the majority of my coworkers are Asian-Indian.)  Many of them first read the documentation thoroughly before using the application.

I don’t know how much these people used the document as a reference guide as compared to how much they used the UI — we didn’t go into that discussion — but it completely changed my mindset as to how to approach documentation development.  I haven’t (yet) done any research, but I am now curious as to how people from different cultures and backgrounds approach documentation.  I have no doubt that this topic has been researched; if anyone knows of any authors or references, feel free to say so in the comments section.

For those of you who don’t know me, I should mention that I am Asian-American (specifically, Korean-American), but I am a native English speaker.  I don’t speak any other language fluently.  I do not speak Korean (what little I know came from what little my grandmother tried to teach me and from M*A*S*H reruns), and my personal foreign language experience comes from my German classes in high school and college.  That puts me in a unique situation; when it comes to my writing, my initial audience is American-English speakers, but my ancestral background makes me appreciate audiences from other cultures as well.

Cultural differences in communication are always an interesting topic.  I remember reading an article about how Chevrolet had issues with selling a particular model of their car in Spanish-speaking countries, because “Nova” translates to “not going.”  I also recall a conversation with someone who mentioned that a simple American gestures as a thumbs-up is the equivalent of “flipping someone the bird” in some other countries.  So it goes to show that what you’re trying to communicate could actually be miscommunicated, depending on your audience’s culture.

I’ve espoused time and again that a writer needs to know his or her audience when developing a document, and I continue to do so.  This realization made me realize that my audience is more diverse than I thought it was, and that I will need to plan for that whenever I am developing documentation.  And it’s not just a matter of what I’m writing in my words — it’s also a matter of how my document will be used.

So I guess the moral of the story is to be wary of what you’re writing.  You never know who will be reading — or how they will be using it.

It’s okay to say “I don’t know”

If you ever have a chance, I recommend sitting in on Thomas Grohser’s presentation called “Why candidates fail the job interview in the first minute.”  (Tom is a great speaker, and I suggest you go hear him talk, anyway!)  In his presentation, he discusses a number of reasons why job candidates often blow the job interview.  The first time I sat in on his presentation, I asked him what I thought were some good questions — so good, in fact, that the next time I attended a SQL Saturday where he gave that presentation, he asked me to sit in just so I could ask those same questions and make some comments as a talking point for the audience.  (He even joked about utilizing me as a prop for his presentation!)

One of the points that he makes in his presentation is that a candidate is not expected to know everything.  We are human, and we are not perfect.  Nobody is all-knowing, and as well-versed as we try to be on a subject, we won’t know everything about it.  Even experts in a subject field won’t know every little thing about their subject

Tom mentions that when he interviews a job candidate, he will ask at least one question that either does not have a correct answer, may have multiple correct answers, or is ambiguous.  (For those of you who are not DBAs, data professionals often joke that the standard answer is, “it depends.”)  He is not looking for a singular correct answer; rather, he is looking for how the candidate answers.

This brought to mind a memory of a class I took in grad school.  I missed a class because I was out sick, and it turned out that the material covered that day ended up as a question on the mid-term exam.  I don’t remember exactly how I answered that question, but I remember starting it something like this: “I don’t remember going over this subject, but based on the nature of this question, this is what I think it means…”  Not only did I end up answering the question correctly, I ended up getting a 97 (out of 100) on the exam.

So if you don’t know the answer, how would you go about getting it?  These days, technology makes it easy to look things up online.  “Google it” has become a part of our lexicon.  Trying to find answers is our basis for research; if we don’t have the answer, we try to figure out what it is.  That is how we learn.  I’ll go as far to say that not knowing an answer is better than trying to fake your way through providing an answer.  Would you rather give an answer you don’t know and end up giving a wrong answer, or would you rather take the time to do your homework and give a better answer?

Too many of us stress ourselves out because we try to be perfect.  Any time we are tested — whether it’s on an exam, a job interview, or any instance where we are expected to give testimony — we expect ourselves to be perfect.  We expect to have the answer to every question.  The reality is that this is impossible.  We won’t have every answer, and we shouldn’t expect to.  “I don’t know” is a perfectly acceptable answer, and too many people don’t realize that.  Just say that you don’t know, and explain how you’d go about finding out.  And the next time you’re asked the question, you’ll have a better answer.

The craft of online business networking

I recently had a friend text me to say she was looking for new employment, and wanted to know if I had any ideas.  I gave her my thoughts, mentioned some resources (I even dropped a name), and told her that she should network on LinkedIn and Facebook.  She told me that she was rarely, if ever, on LinkedIn, and the idea of using Facebook for professional networking had never occurred to her.

What she told me prompted me to write this article.

A couple of things that she said struck me.  First, despite the fact that she wanted to find new employment and was interested in getting connected, she almost never used LinkedIn.  Second, the idea of professional networking on Facebook never occurred to her.

I will mention that my friend in question is my age (we went to high school together) and is not as technically savvy as I am.  Although many people of my generation have largely embraced technology and social media, it’s not unusual or uncommon to find people who haven’t.  Nevertheless, in my position, I take using online communication for granted, so it surprised me that someone would not even think about using a tool such as LinkedIn or Facebook for her job search.

My thought was, Facebook is a highly popular application that connects large numbers of people.  How does someone not know to network through Facebook?  I’m not talking about how to network on Facebook, but rather just the simple fact that you can network on Facebook.

I should reiterate that I have personal experience with this; I got my current job through a Facebook contact.

I am a big believer that, in this day and age of social media, networking online is absolutely critical for surviving in today’s professional market.  A lot of business is conducted through email and text messages; indeed, applications such as Slack have become highly prevalent in business.  Even in one of my previous jobs, Skype was used extensively for work-related purposes.  I have even seen job applications that ask for your LinkedIn account, an indication that businesses take it seriously.

With the use of electronic media in business so prevalent, and with the popularity of social networks such as Facebook, it makes sense that online networking is critical for professional survival.

With that, here are some of my thoughts in regard to online networking.  This is not a comprehensive list; indeed, there may be a number of things I might be leaving out.  By all means, I encourage you to dig deeper into this (which you should be doing, anyway) and check out what others have to say about online networking.

One thing I should note: I talk mainly about LinkedIn, Facebook, and ‘blogs because those are the forums with which I am the most familiar.  This is not to discount other forms of social media (e.g. Google+, Twitter, etc.); if you use other platforms, then by all means, knock yourself out.

Online networking is still networking.  Think about what networking is.  It is a phenomenon where a person establishes a relationship — for purposes of this topic, a professional relationship — with another person.  Networking is a two-way street; the relationship is mutually beneficial to both parties.

When I was in college (which predates the internet — yes, I’m old!), we talked with people online using a system called the BITNET.  I actually made a number of friends by talking to them over BITNET; in fact, I am still friends with several of them to this day.

Networking online does not change the nature of what networking is.  Tools such as LinkedIn and Facebook are exactly that: tools.  They are used to facilitate networking, and if used properly, they can help foster and nurture those relationships.

Online networking expands your reach.  I maintain my Facebook account so I can keep family and friends in the loop as to what’s going on in my life.  Many of these people are located all around the country, and even around the world; I even have friends as far away as Sweden, Israel, and Pakistan.

I’ve written before about how involvement in local user groups is a good thing.  It is, but one limitation of it is geography; your reach goes as far as people live from the group site.  Online networking has no such limitation.  Maintaining an online presence means you can network with people anywhere.

Additionally, an online presence doesn’t just expand your network geographically; it can also expand it numerically as well.  Online networking ensures that you will be seen by more people than those with whom you would contact either face-to-face or over the phone.

Networking — whether it’s online or real life — takes time.  If you’ve been involved in some kind of relationship — whether it’s friendship, romantic, or professional — you know that it takes time to establish.

This is also the case with online (or any) networking.  Just because you’ve created a LinkedIn account and connected with, say, five different people does not mean you have an online networking presence.  Establishing a good network takes time — sometimes months, possibly even years.  If you’re looking for a job today, you can’t just start a LinkedIn account now, connect to a few people, and suddenly have an interview tomorrow.  It doesn’t work that way.  Networking is a long-term investment of time and effort.

You can join groups in Facebook and LinkedIn.  How many and what kinds of groups are you connected to on Facebook and LinkedIn?  Did it ever occur to you that those groups represent people who have similar interests to you?  This sounds familiar.  I think there’s a term for that.  I think it’s called…  let me think…  networking!

Online groups are not that different from physical user groups (okay, maybe you have to get your own coffee and snacks).  If you’re involved with an online group, you are already connected to a bunch of people who have the same interests that you do!

Network with people you know.  I get plenty of connect requests from people I don’t know.  Some of them are spam recruiters.  I make it clear on my LinkedIn summary that I only connect with people I know, and if they tell me how we’re connected or where we’ve met, then I’d be more likely to connect.  But if someone just sends me a request to connect, and I have no clue as to whom (s)he is, the request will likely end up in the trash.

Case in point: not long ago, someone who I didn’t know asked to connect.  However, he also included a note that he was the editor for the podcast I did a while back.  Ah, okay!  We have a connection!  I was happy to connect with him.

Remember, networking is a two-way street.  If someone connecting with you is looking to get something from you but is not willing to do anything in return, that is not networking; that is someone taking advantage of you.  If you don’t trust the other person, don’t connect with him or her.

Keep your information up-to-date.  You can pretty much keep your entire resume on LinkedIn (and Facebook as well, although it isn’t really used for that purpose).  I find it much easier to maintain my information and accomplishments on LinkedIn than I do constantly having to update my resume.  Additionally, when I do need to update my resume, I can use my LinkedIn information as a reference.

However, it’s not just a matter of your resume information.  It makes a good resource for my next point, which is…

What you know matters.  There is a reason why I maintain this ‘blog and include links to it on both my Facebook and LinkedIn.  I’m letting people know about what I think, what I’m learning, what I’m working on, and so on.  This is all stuff that (hopefully) is valuable to other people, not to mention that it looks good on a resume.

People can look at your LinkedIn profile and get an idea of what you know.  How often have recruiters found you by looking at your profile?  If you post what you know, it can help with connecting to other professionals.

Post about your accomplishments!  You just got a promotion because you figured out a complex problem!  You just got a full ride to Harvard!  You won your robotics competition!  Congratulations!  These are accomplishments that people like to hear about, and it’s possible that they might help land your next big thing.  Go ahead and post about them on LinkedIn, Facebook, or your ‘blog.  Don’t be afraid to toot your own horn!

The hive mind is a useful thing.  How many times have you posted on Facebook, “hey hive mind, I need your help on…”?  Did it ever occur to you that the same problem-solving tactic can be used professionally as well?  Your network is a source of knowledge.  It’s entirely possible that someone, somewhere, might have an answer to your problem.

How many times have to posted to a forum such as SQLServerCentral, 4GuysFromRolla, or StackOverflow looking for an answer to a problem?  You’re posting your issue to a wide audience, hoping that someone will have an answer.  An online network is useful in serving that purpose.

Above all, be yourself.  If there’s one thing I’ve learned, it’s that I shouldn’t try to be someone I’m not.  I’ve written before about how difficult it is to keep up with current trends.  Maybe it’s time to reinvent yourself.  Figure out who you are and stick with it.  Don’t waste your time trying to build up your online persona into someone you’re not.

Even online, etiquette matters.  People are more likely to networking with people they like.  Maintaining good etiquette goes a long way in accomplishing that.

There are some things you shouldn’t post online.  Do you really want the entire world, much less, professional contacts, to know all about the multi-keg drunk fest you had with your buddies?  What about the sordid details of the night that you had with the girl or guy you picked up the other night?  Granted, these are extreme examples, but nevertheless, there are some things I wouldn’t even want to share with my best friends, much less, business contacts.  This should be common sense, but it’s amazing (and not in a good way) how many people don’t think about this.

As I stated before, it’s entirely possible that your next manager or business contact could be one of your Facebook friends.  While it’s probably safe to post pictures of your vacation, your kids, or your cats, there are some things that you just shouldn’t post online.

While we’re on the subject of inappropriate things online…

There are pitfalls.  As much as I extol the virtues of online networking, it is not perfect, either.  Data security can be an issue.  There are spammers looking to scam you or make a fast buck.  People establish fake accounts for questionable purposes.  In this day and age of “fake” news, misinformation can spread like wildfire.

Despite the pitfalls that can come with online networking, they should not discourage you from establishing an online presence.  Used wisely and intelligently, online networking can enhance your career.

If you want to be more effective with professional networking, especially in this electronic interconnected age, you need to be able to do it online.  Making use of social media can go a long way in extending your networking reach.

Write it down, stupid!

Years ago, I went to visit my brother at his place in Queens.  I remember sneaking a peek into his home office.  As a reminder to himself, he’d stuck a label on his computer monitor with four words, in all caps: WRITE IT DOWN, STUPID!!!

This is pretty much my own mantra as well.  Any time I have an important task that needs to be addressed, I’ll do one of two things: either 1) do it right away, or 2) make a note to take care of it later.  I know myself well-enough that if I don’t do either, the task will either not get done or an important deadline or opportunity will be missed.

There is a reason why technical communication is such a passion of mine.  I’ve seen countless examples in the professional world where things are not documented.  I’ve heard a variety of excuses of why they’re not documented: “Oh it’s not that difficult to remember.”  “It’s intuitively obvious.”  “It cannot be missed.”  “I won’t forget that one.”  “I don’t have to bother with it now.  I’ll get to it later.”  And so on.  And so on.  And so on.

It’s not just professional communication, either.  When was the last time that you came up with a great idea that could change the world?  Did you write it down?  If you didn’t, do you even remember what it was?

I’ve long been a believer that open and honest communication is a game-changer.  Indeed, I’ve often told people that “90% of the world’s problems can be solved through communication.”  (Before you ask, no, I don’t have any hard evidence or statistics to back that up, but it is something I believe.)

Writing things down is a core part of communication.  When you write things down, you aren’t just communicating with other people; you’re communicating with yourself — your future self — as well.