Enemies and adversaries

I stumbled across this article today. I won’t get into the politics behind it (those of you who know me know how much I despise politics), but I wanted to write about it because of a quote by one of the perpetrators I read in the article — one that I found to be extremely disturbing.

The quote: “We need to hit the enemy in the mouth.”

When one political side — any side — refers to the other as “the enemy,” we have a major problem.

Most of the time, when I use the word “enemy” (and I’ll admit that I might use it occasionally), I use it tongue-in-cheek. As a sports fan, I’ll sometimes jokingly refer to our archrival as “the enemy.” But I also keep things in context. At the end of the day, it’s still just a game.

That wasn’t the case here. The perpetrators used it maliciously, with intent to harm. It became a matter of life and death. This is how wars and armed standoffs happen.

I do remember one point during the presidential elections in 1996, when Bob Dole talked about his contentious campaign against Bill Clinton, when Dole said, “we are adversaries. We are not enemies.”

Like everyone else, I have my own perspective of the world. As such, I have my own biases. I’m a registered Democrat, yet I have many friends — including many whom I love dearly — who are Republican. Heck, I’m a Yankee fan whose wife is a Red Sox fan. I was born and raised in the US, yet I embrace cultural differences; indeed, I have an appreciation for environments, traditions, mores, and foods that are not my own. I encourage people to send me good karma, to pray for me, to send me a Mazeltov or a Barakallahu fiikum (I hope I used that context correctly), or whatever best wishes their culture or tradition dictates. Not only would I not be offended, I’m actually flattered that you would think enough of me that you would offer me best wishes from the standpoint of your own culture.

Conflict is everywhere. We as humans will never completely agree with everyone else (nor should we). Conflict is important; it allows us to see things more critically, and it’s an important source of feedback. By using conflict productively, anything and everything we do gets better.

However, if we start thinking about the other side — whatever the “other side” is — as the “enemy,” then we’ve just crossed the line. We reach the point where we are intolerant of other opinions and viewpoints — enough that we’d be willing to cause harm to the others with differing views. And in my mind, that is unacceptable.

Everyone sees things differently. While I think it might be too much to ask to embrace opposing views, at least understand the perspective from the other side. When we understand views from the other side, we can hammer out our differences and come to a better resolution.

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Social media: should I stay or should I go?

I don’t think I have to mention just how prevalent social media is these days. If you’re reading this ‘blog, most likely you’re engaged in some form of social media. Terms such as Facebook, LinkedIn, and Twitter are a regular part of daily life these days. It’s gotten to the point that these terms have become verbs (e.g. “Facebook it”). Even I’ll tell people that “the best way to get a hold of me is on Facebook,” and I’m the first to admit that I generally can’t go a day without checking my Facebook app on my phone.

In these times of divisiveness, security concerns, and ‘bots, I’ve also seen a number of friends say, “I’m closing my Facebook account” or “I’m shutting down my LinkedIn.” I’m often saddened by these, because one of my main reasons for maintaining Facebook (which I’ll expand upon in a moment) is to easily keep in touch with friends and family. Any time a friend says that (s)he is shutting down his or her account is a contact that I lose. It doesn’t mean that (s)he is no longer a friend; it just means that it’s a little more difficult to keep in touch with that person.

However, a lot of people are (understandably) turned off by the negativity and political discourse that are pervasive on social media. People have written articles about how much better their lives have become after shutting down social media. I completely understand how people are disillusioned by what they see on social media.

So I get it when people ask this question about social media: should I stay or should I go?

I’ll give the standard DBA answer*: “it depends.”

(*For those who don’t understand the reference, the widespread joke among data professionals and IT people is “it depends” is the standard response when they are asked just about any question.)

Not satisfied with that answer? Let me expand on it.

I don’t think I need to get into why people want to leave social media; there are too many obvious examples of that out in the wild (and maybe a few not-so-obvious examples, such as data security and privacy, and the “need” — a very stupid reason, in my opinion — to maintain social status). People are getting stressed out over these issues. I certainly understand why people want to leave social media, and I won’t decry them for it. So instead, I’ll talk about some reasons why you might want to stay.

Like just about anything else, social media is a tool, a piece of software developed for a purpose. Mostly, that purpose is communication. People have been talking about the shrinking world for years. Social media contributes to the world shrinking even further.

I mentioned earlier that I maintain my Facebook account so that I can easily stay in touch with friends and family. It is the primary reason why I first joined Facebook, and it is why, even despite all the issues that come with it, I maintain my account today. Humans are social animals, and more often than not, humans need to maintain social contact with one another, especially so these days with the COVID-19 pandemic. I enjoy talking to people and keeping in touch with friends, so for me, personally, these reasons outweigh all the problems and tribulations that come with Facebook, and maintaining my account is worthwhile.

Some people seem to think they have to maintain some level of status on social media, like trying to compete in some type of popularity contest. Personally, I think this is one of the biggest bullshit reasons to be on social media. I could not care less about how popular I am. I’ll post about personal news that’s happening in my life, something on my mind that I want to get off my chest, ask a question about an issue I can’t seem to solve on my own, or occasionally express an opinion (although I do try to avoid anything having to do with politics; personally, I despise politics passionately). If you’re on social media to maintain social standing, I think you’re on it for the wrong reason. (Trying to sell yourself is a different matter; I’ll get into that shortly.) If I don’t care about my social standing (and I don’t), then I don’t have to concern myself with maintaining it on social media.

That is why I want to be on social media. However, I also think there are reasons why you should be on social media.

Love it or hate it, social media is prevalent in our society today, and I don’t think it’s going away anytime soon. Because so many people use social media, it’s probably the single largest and most effective communication device in the world.

I think you have to be on social media if you’re at all serious about any of the following: marketing, networking, sales, job hunting, problem solving, news and information (not the fake kind, but I digress), running a business, customer service, recruiting, and maybe a lot of other things I haven’t thought about — essentially, anything that involves communication on a large scale. Most business sites that sell products or services include links to “like us on (insert your favorite social medium here).” Many job applications include a form field for your LinkedIn profile, a sign that they take it seriously. Organizations such as PASS make extensive use of media such as Twitter to communicate with their members. I’ve also written before about online networking; I won’t rehash that here.

One of the big complaints I often hear is that people are sick of being bombarded with ads and politics. Facebook (and other media, I’m sure) does include tools to suppress things you don’t want to see; for example, there are tools to “hide” or “block all from (name of account).” There are a number of such tools available. I won’t get into them right now, but I will say that using them has made my online experience much more palatable.

So should you maintain a social media presence or not? These are the reasons why, despite their issues, I continue to do so. Social media are communication tools. How — and whether you decide — to use them is completely up to you.

Check in on your black friends #BlackLivesMatter

Just this once, I’m addressing a controversial topic. I usually don’t write about these things, but I am deeply troubled by the state of my country and the world, and if, by my words, I have the power to change it, then I’m going to do it. I’m not sure what kind of effect, if any, one ‘blog article will have, but I would regret it even more if I could’ve said or done something to make things better, and I sat by the sideline and did nothing.

In light of everything that has been going on (I won’t get into that here — but by reading this article, you should get a sense of where I stand), I wanted to check in on some of my friends. So this morning, I posted this — a simple question — to my Facebook and Twitter.

To my black friends:

I wanted to check in. How’re you doing?

I was asking this question seriously. I have a number of black and African-American friends. I was concerned about their welfare, and wanted to make sure they were okay. I wanted to know how they were holding up. And especially given the current political climate, I wanted to let them know that, if they needed anything — even if all it was was an ear to bend — I was here for them.

My post was a simple and small gesture, but I wanted to send a clear message to my friends: I’m here for you, and I’m listening. I have your back.

Granted, I’m not a white person (for those of you who haven’t paid attention, I’m Asian-American). Nevertheless, I grew up in a rural and mostly white neighborhood with mostly white friends; subsequently, I’ve adopted white attitudes and mindsets. Even when I was a kid growing up, my parents had to explain this to me; I remember, as a child, being puzzled about why my own skin tone wasn’t as pale as my friends.

I did have a couple of black friends when I was young, and they are still among my best friends to this day. I never thought of them as my black friends (and I still don’t). I thought of them as my friends. Period. End of story. There was never any “black” preceding the word “friends,” and there never will be. Okay, so they looked different. So did I. Big whoop. I never had any problem interacting with them, playing sports or music with them, going to school with them, and so on.

That said, our present society is forcing me to see them as black. And I’m worried about them. The last thing I want is to read their names in the newspapers, hearing that they died for the sole reason of the color of their skin.

I want my black friends to know I’m worried about them. So I asked a simple question: “how’re you doing?”

I think, ultimately, that is how we achieve racial peace. If you’re white, and you have black friends, drop them a line. Ask them: “how’s everything going? Are you okay?” And if something’s on their minds, lend them your ear, just as you would with any other friend. Listen to them. That is what the demonstrations, protests, and riots are about: they have something to say, but nobody is listening.

Let them know you’re listening. If you hear their concerns and are able to do something about it, great. But above all, listen. Let them know that you hear them. And let them know that you have their back.

The Whistle-Blower Knows How to Write

(Photo source: The New York Times)

By now, I’m sure many of you have heard all about the bombshell that has hit the American political establishment. Yes, I have my own political opinions as to what’s happening. But I won’t express them here. That is not why I am writing this article.

I felt compelled to write this after reading this article (whose title I shamelessly stole for this article) in the New York Times. The author, Jane Rosenzweig, is a college writing instructor. Rather than analyze the politics of the situation, she instead scrutinizes the whistle-blower’s writing itself. And what she says is exactly the reason why I preach what I do at SQL Saturday.

Go ahead and read Ms. Rosenzweig’s article. It’s a pretty good read.

I will admit to a couple of things: (1) I am a self-admitted grammar snob, and (2) I am not a grammatically perfect writer. I was never an English major, and I’m sure much of my writing would likely make many writing instructors cringe. I’m admittedly liberal with a number of grammar rules, such as ending sentences with a preposition (which I do from time to time). That said, I know the differences between “your” and “you’re” and “too,” “to,” and “two.” I am an unabashed and unashamed defender of the Oxford comma (on this, I have a very strong opinion; I believe not using it is incorrect). And I still believe that anyone who says “irregardless” should be strung up by his or her fingernails.

In any case, I do consider myself a fairly strong (though not perfect) writer. It’s why I have a job. And its importance is why I preach about the importance of communication. Communication is critical in any endeavor. You needn’t look further than the example put forth by the anonymous whistle-blower.

Don’t like reading terms and conditions? It’s not just you

During my lunch break, I came across this article in the New York Times. It talks about privacy policies for a number of companies — and the vast majority of them are nearly incomprehensible. According to the metrics in the article, comprehending privacy policies requires a minimum of a college degree — and even then, they may not be understandable. As mentioned in the article, the policies were not written to inform the public (read: you) as much as to protect the company. It brought to mind a research article that I read in grad school. It had to do with legal documents, the language of legalese, and how it was nearly incomprehensible. I don’t remember the specifics of it (grad school was a long time ago), but the gist of it was that these documents were purposely written that way in order that any ambiguous language was eliminated and things were made clear. And when I say “clear,” I mean that definitions were defined and unequivocal. Readable, however, is another story.

I could get into data security and how privacy policies exist for your protection, but that’s not why I’m writing this article. (I’ll leave it to people like Steve Jones to address that aspect.) Rather, I’m writing this because I’m a technical writer (among other things), and document readability is a big deal to me. Indeed, this is a major point of emphasis in both of my presentations about talking to non-techies and documentation, and is one of my biggest document pet peeves.

Readability is a huge deal in documentation. Legalese may be a big deal for making sure definitions are unambiguous, but it is inappropriate for something like, say, step-by-step instructions. When I’m writing instructions, I follow a rule of thumb where if an instruction takes longer than a few seconds for the reader to understand, the instruction has failed. I continue to be appalled by technologists who insist on writing every little bit of detail in their instructions and end up with a “step by step” that is one big black body of text. And I’m continually annoyed when that person says, “it’s right there in the documentation,” but the information you seek is buried somewhere in the middle of the 100+ lines of text that (s)he wrote that takes about an hour to read.

When I talk about documentation and instructing people, one tenet that I actively push is the KISS principle. But even this is not easy to do, and people take that for granted. Indeed, this is what technical writers, UX/UI developers, and instructors do; they are in the business of taking incomprehensible technical language and translating it for people to understand.

Do privacy policies really need to be that incomprehensible? I don’t have an answer to that right now; that might be another article for another time. But what I do know is, if their intent is to inform people, especially the general public, they fail miserably.

Election day

“Can I tell you something; got to tell you one thing if you expect the freedom that you say is yours; prove that you deserve it; help us to preserve it, or being free will just be words and nothing more…”
— Kansas, “Can I Tell You”

I don’t think I can say it any better than the song lyric I quoted above.

Last night, I overheard a coworker say, “I don’t vote.  It doesn’t make any difference.”  And he continued to spew about his views on the world.

I kept silent, but I am not ashamed to say that I wanted to tear him a new a**hole.

People died so I can vote.  That is something I do not take lightly.  For someone to brush it off and disrespect that right like that absolutely incenses me.  I vote every year.  I make sure I vote every year.  And so should you.

The fact is, your vote does matter.  In 2016, the vast majority of the country did not vote — because “it wouldn’t make a difference.”  Had at least half of these people gone to the polls, chances are that the current state of the union would be much different.

Yes, our system is far from perfect.  Yes, our system has flaws.  But the fact is, your vote matters.

Want to change the system?  Vote.

Unite the world

“Hey you, don’t tell me there’s no hope at all; together we stand; divided, we fall…”
— Pink Floyd, Hey You

“An eye for an eye only makes the world blind.”
— Gandhi

“You may say I’m a dreamer, but I’m not the only one…”
— John Lennon, Imagine

“I have a dream…”
— Martin Luther King Jr.

Just for this one article, I am breaking my silence on all things political.

As is much of the country, I am outraged with what has happening at America’s southern border.  I have my opinions regarding the current administration, and what is happening to our country and around the world.

However, that is not the point of this article.  I am not going to write about my politics, my opinions, or my outrage.  Today, I want to write about something else.

It occurred to me this morning that, more than ever, we are being divided.  We are identified by our divisions: Democrat, Republican, liberal, conservative, and so on.  And that is the problem.

There have been studies performed in which individuals identify closely with groups to which they relate.  In these cases, people in groups will defend their groups, no matter what the groups are doing, and regardless of whether the groups’ actions are perceived as being good or bad, right or wrong.

I am not a psychologist, so I won’t pretend that I know anything about these studies (disclosure: I did do research on groupthink when I was in grad school).  Nevertheless, what they seem to reveal is that we relate strongly to the groups to which we relate.  And we will defend our groups, no matter how right or wrong the groups’ actions are.

I do understand the effects of group dynamics.  I say this because I am a sports fan, and few things test our group loyalties more than sports.  I root for the Yankees, Syracuse, and RPI.  As a result, I stand firmly behind my teams, and I tend to hold some contempt for the Red Sox, Mets, Georgetown, Boston College, Union, and Clarkson.  Many of my friends are Red Sox fans (heck, I’m married to one!), Mets fans, Union College, and Clarkson University alumni.  Yes, it is true that we will occasionally trash-talk each other when our teams face off against one another, but at the end of the day, they are just games and entertainment.  I will still sit down with them over a drink and pleasant conversation.

Likewise, I have many friends who are on both sides of the (major party) political aisle.  I have friends of many races, religions (or even atheists), cultures, and creeds.  However, no matter where they stand on their viewpoints, I respect each and every one of them.  And there, I believe, is the difference.  No matter where we stand, we need to listen to and respect the other side.  One of the issues regarding group identification is that we do not listen to the other side.  We lose complete respect and empathy for anyone who is our “opponent.”  That is where communication breaks down, and that is where divisions occur.

What we need is something that unites us.  We are not Democrats, Republicans, Christians, Jews, Muslims, Americans, Canadians, Europeans, Africans, Asians, white, black, yellow, or brown.

What we are is human.

Nelson Mandela united a divided South Africa behind rugby, a story depicted in the movie Invictus.  What will be our uniting moment?  For those of us in North America, I was thinking about something like the 2026 World Cup, but that is a long way off.

I don’t know what that something is, but we need to find it, and fast.  We are being torn apart by our divisions, and it could potentially kill us.  If you don’t believe me, take a look at our past history regarding wars and conflicts.  The American Civil War comes to mind.

I don’t know how much of a difference writing this article will make.  I am just one voice in the wilderness.  But if writing this contributes to changing the world for the better, then I will have accomplished something.

We now return you to your period of political silence.