Communication lessons from air disasters

I've always had a morbid fascination for air disasters.  (Don't ask me why; I have no idea.)  I'm fascinated by shows such as Air Disasters, Why Planes Crash,  and Mayday: Air Disasters.  Whenever I hear about a plane going down, I'll start thinking about what happened, clues, what might have caused it, and so on.  …

Testing something? What’s the test plan?

Imagine if you will that you've been asked to test a product. The product could be anything -- software, a car, a kitchen appliance, a piece of sports equipment, whatever. For the purposes of this article, we'll say you're working at some company, and you've been asked to test a piece of software. You're told …

The checklist manifesto

Some time ago, I came up with a new presentation idea that I tentatively titled "The magic of checklists."  The idea is to demonstrate how checklists can improve tasks in any organization.  I have a number of ideas regarding this presentation, and I'll expand upon them in a future 'blog article. As preparation for this …