#DataSaturday LA — I’m speaking! 6/12/21

I am speaking once again! It’s been a while!

I learned today that I will be speaking at Data Saturday (the successor to SQL Saturday) LA on June 12! This event is online, so I won’t be flying out to the West Coast that weekend.

I will be doing my networking presentation. If you’ve wondered about what professional networking is about, or if you’re not comfortable with networking, check out my session!

I am scheduled to speak at 1:00 pm PDT (that’s 4:00 pm EST for those of us, including me, who are out on the East Coast) on June 12.

To RSVP for this event, use the EventBrite link by the Los Angeles Data Platform group at https://sqlsatla2021.eventbrite.com/.

Hope to see you there!

The #Coronavirus chronicles, part 25: Taking the “distancing” out of “social distancing” #COVID19

Before I get into this article, I want to make one thing extremely clear. This article has NOTHING to do with circumventing pandemic protocols or ignoring the advice of Dr. Fauci, the CDC, the WHO, or any other medical professionals. That is NOT what I’m about to write. Please, please, PLEASE keep wearing your mask, get your COVID shots, and maintain physical social distancing. Above all, be safe.

Now that that’s out of the way, let me get into what prompted this article.

Earlier today, this random thought popped into my head. I posted it to my Facebook, and I want to share it with all of you as well.

I’m sitting here thinking that possibly the thing I miss most during the pandemic is simply the ability to go out and have a drink with a friend.

Granted, the part about “having a drink” is irrelevant. I say that as a catch-all for going out for a beer, wine, coffee, soda, lunch, dinner, dessert, watching a ballgame, going to a movie, and so on. (I could also say “hanging out in your friend’s living room;” it’s within the same spirit of what I’m writing about, but it’s in a private, not public setting, which people are likely doing, anyway — hopefully, COVID-safely. But I digress.)

I don’t know whether the fact that today is St. Patrick’s Day had anything to do with this thought, but what did prompt it was an urge — and a basic desire — to pick up the phone, call a friend, and tell him or her, “let’s meet up at (some favorite local hangout) this Friday night*.”

(*Before any of my local friends take me up on this, be advised that Syracuse plays San Diego State on Friday night, so my attention will likely be focused on the TV.)

Raise your hand if you miss getting together with friends — and I’m not talking about virtually over Zoom. Yeah, me too. The last in-person social event I remember attending was the after-party for SQL Saturday out in Rochester in February of last year. Since the pandemic began, I’ve had almost no in-person interaction with any of my friends, other than my wife (I’ve had a few, but they’re few and far-between). I would love to get together with friends to talk hours on end about world events, music, sports, family, or even about absolutely nothing. Don’t get me wrong; I love my wife, but there’s something to be said for sharing your thoughts, news, and feelings with someone whom you’re not sharing your lockdown experience 24-7 over a forum other than Zoom. Humans are mostly social animals, and interaction with other humans is therapeutic, even if you’re introverted.

(And if you do consider yourself to be introverted, don’t feel obligated to talk. Just being there is very helpful, too.)

Every now and then, I’ll get on the phone with a friend of mine, and we’ll talk for hours — sometimes, about nothing more than random thoughts that pop into our heads (if he’s reading this, you know who you are). We’re the kind of guys who can spend hours talking about “absolutely nothing.” Regardless of what we talk about, I find our conversations to be therapeutic, and I feel like a lot of stress has dissipated, even if I do have something on my mind.

So, if you’re able to do so COVID-safely, take time to hook up with your BFF. You might find the experience to be rewarding and stress-relieving, especially during this time of pandemic and social distancing.

The #Coronavirus chronicles, part 24: Coping with the stress #COVID19

I’m not going to lie. The mental stress of being out of a job (ten months, and counting) is affecting me in many ways. I’ll talk about the mental stress (which is what this article is mostly about) in a minute, but before I get into that, let me talk about something that has been affecting me physically.

Last year, gyms were closed down due to the pandemic. As a result, I wasn’t able to attend CrossFit classes. For me, one of the biggest benefits of CrossFit classes was that it created a routine. I tend to be a creature of habit, and as long as I stick to a routine, I’m generally okay. With the gyms closed due to the pandemic, that routine was broken. I didn’t stay active at home as I would’ve liked (although I did attempt a Couch to 5K program). I started developing issues with my back and my shoulder (which continue even as I write this), enough to require physical therapy. Now, the gyms are back open, but I’ve been dealing with physical issues that prevent me from working out as I’d like. Thankfully, PT seems to be alleviating these issues, and I’m hoping to become active again soon.

That said, the past year has affected me mentally and psychologically, and I’ve fallen into some bad habits. I haven’t been as active with my business as I should be. I’ve been moody, and I seem to have mood swings easily. The constant battle of looking for employment has been extremely taxing and frustrating. A lot of activities that I normally enjoy haven’t been giving me much pleasure as of late.

I could keep going, but the last thing I want to do is write a woe-is-me article where I feel like I’m trying to solicit sympathy. I’m not (at least I don’t think I am, anyway — maybe some of you might disagree, but I digress). Rather, I’m laying out the scenario so that I can write about coping strategies (and I’m writing this for myself as much as any of you who might be in the same boat). In my job hunt presentation, I talk about making sure that you take care of yourself. This article is about practicing what I preach.

Before I started this article, I sat in my home office, thinking about “what should I do to get back on track.” I thought about a number of things, and I’d like to share them with you.

First of all, I revisited one of my hobbies: songwriting. I’ve been working on an idea for a new song, and I opened my notation app to revisit it. I’m finding that doing so is pleasantly distracting; it gets my brain working on something productive. Doing this makes an adjustment to my mental activity which, I believe, will improve my mental and psychological state over the long run.

I was also fortunate enough to be contacted by a friend of mine who said he might have a project for me. We spoke, and I told him I’d look at it. It’s not gainful employment per se, but it’s another productive distraction to get me going again. On that same topic, I also have other projects for my clients that I need to revisit as well.

Other friends have other coping ideas as well. I highly recommend Steve Jones‘ series of articles about daily coping. His suggestions make a lot of sense, and I find that they improve my mood (I’ve even told him as such).

I need to do something physical as well. My doctor recommended that I do a minimum of five minutes of physical activity per day. At the time of the recommendation, I was in serious pain (directly related to the conditions I mentioned at the top of this article) so I wasn’t able to do this right away, but now that they’re somewhat better, I feel like I can partake. I do have an exercise bike; I will be making use of it. Additionally, I will be investing in some resistance bands and PVC pipes (to do pass-throughs).

And, if nothing else, I’m also trying to come up with ideas for ‘blog articles.

You need to take care of yourself before you can take on your responsibilities. These might sound like small moves, but small moves add up. Things like this can reinvigorate yourself and get you back on track. And once they do, you can be productive again.

Think spam calls aren’t a big deal? Think again

We all get them.

There’s a message on your voicemail saying “we’ve been trying to reach you about your warranty” or “we’ve detected problems with your computer.” They’re full of crap, and you know it. You figure that they’re mere annoyances. You don’t answer the phone anymore, or you’ve installed a spam filter on your phone (disclosure: I’ve done both of these). If it’s important, let them leave a message. Just ignore them. Not a big deal.

I’ve personally discovered that it is a big deal. They are not only disruptive, they are potentially dangerous. And I have some stories to explain how they’re dangerous.

I’ll start with one that’s not necessarily dangerous, but it did disrupt something important. I recently had an email exchange from someone asking me for my personal info for tax reasons. This was a legitimate exchange; this was NOT spam. I called and left her a message. A couple of weeks later, I received an email saying, “I’m still waiting to hear back from you.” I responded with, “did you not get my message?” It turned out that she did not recognize my phone number and deleted the message. This was an important, time-sensitive message that could have caused problems if we had not resolved it.

Another incident happened a few months ago (and unlike the above story, this one was dangerous). I’m purposely keeping this vague for privacy reasons, but here’s the gist of it: one day, I received multiple phone calls from a number I did not recognize. Of course, I ignored them as spam. They did not leave a message. I later received a phone call from the hospital. It turned out that those calls were from EMS regarding someone who had me listed as the emergency contact, informing me that this person had to go to the hospital. Unlike the previous story, this was a situation that was dangerous and could have had disastrous consequences. (As it turned out, it ended well, and the crisis was averted, but it could have ended up much worse. I could argue that EMS should have left messages, but I digress.)

I could list several more stories, but by now, I think you have the idea.

The bottom line is that spam phone calls are NOT inane and harmless. They’re the little boy who cried wolf, and they need to be dealt with. I don’t know what the statistics are (if any exist), but it wouldn’t surprise me if spammers were responsible for millions of dollars of losses, and possibly even hundreds of deaths. I realize that trying to track down the criminals who are responsible for spam is nearly an impossible task, but it needs to be done, and they need to be prosecuted. I realize that communication companies and cybercrime units are doing the best they can, but it’s a tall order.

When (not if) you receive a spam call, try to take steps to report it, if you are able to do so (and yes, I realize that it can be a pain). The sooner we put these criminals behind bars, the sooner we can start picking up the phone again.

Remember the past, embrace what’s next

“Don’t hang on; nothing lasts forever but the earth and sky; it slips away, and all your money won’t another minute buy…”

Kansas, Dust In The Wind

“Movin’ me down the highway, rollin’ me down the highway; movin’ ahead so life won’t pass me by…”

Jim Croce, I Got A Name

When I was in grad school, I wrote a quote for a paper I wrote. My professor loved it, and I’ve used it plenty of times since then. “Ben Franklin had it wrong,” I wrote (or something like that). “There are not two sure things, but three: death, taxes, and change.”

What made me think of this is a Facebook meme that made its rounds over the weekend. Valentine’s Day was this weekend, and a meme with the hashtag #ValentinesDayChallenge was going around. I figured it was fun and harmless (as far as I know, I didn’t include any security info that could be hacked), so I participated.

I still look my answers over, even a couple of days later, and it makes me smile. My wife and I have had some fun times during our years together, and I certainly hope they continue. We’ve done a lot of things that I would love to relive. But, of course, that’s impossible. That time has passed, and we need to confront whatever is ahead.

The fact is, we cannot move backwards in time, and we can only deal with what’s in front of us. What’s done is done. If it was something good, you reflect on it. If it was bad, you learn from it and move on. Unfortunately, too many people (and I’ll admit falling into this trap myself on occasion) don’t understand this. They don’t just want to remember the past; they want to live there. But the fact is, time marches on, and change happens. Those who continue to try living in the past are doomed to fail.

Memories are a wonderful thing — as a song lyric once lamented, they’re “sweetened through the ages just like wine.” It’s okay to remember and reflect on them. But it’s not okay to dwell on them. Memories belong to the past. You can only control the future. Don’t try to go back to what’s already happened. Instead, create new memories that you’ll enjoy reflecting upon once they’re done.

Goals for 2021

So, for my first post of 2021, I figured I should list my goals (I refuse to call them “resolutions”) for the new year.

  • First and foremost, above everything else, find new employment. I have been unemployed since May 1. For those of you keeping score, that’s eight months. 67% of my 2020 was spent in unemployment. Getting a new job, for me, is priority number one above everything else.

    I do have a couple of relatively promising leads, but I’m not out of the woods yet. Hopefully, things will be turning around very soon.
  • Do more with my business. In 2020, as a direct result of my losing my job, I started an LLC. I managed to pick up two clients. It’s good experience, but not enough to pay my bills (hence why I’m still looking for employment). I haven’t done a lot with it in the last few months of 2020. I want to devote more time and energy into it in 2021.

    I readily admit that I slacked off on this as the year went on, and I don’t want to let it slip in 2021. I intend to keep this endeavor going, even if I do land new gainful employment.
  • Get back to the gym. COVID-19 kept me from getting into my CrossFit gym more than I would’ve liked, but the pandemic wasn’t my only issue. I developed back and arm issues that kept me from being more active than I wanted to be. Simply getting out of bed without pain is a chore for me right now. Hopefully, I can get back to being as active as I was before the pandemic.

    Speaking of the pandemic…
  • Travel. The pandemic is my biggest (but not the only) roadblock for this goal; my other major roadblock is making sure I have the money to do so (see “find new employment” above). I enjoy traveling, and I wish I could do more of it. Since the pandemic began, I can count on one hand the number of trips I took away from home (trips to the grocery store don’t count).

    Trips for SQL Saturday have satisfied my desire to travel for the past several years, but now that PASS will be no more, I might need to find another outlet for my out-of-town speaking engagements (more on that in a minute). I also told my wife that I want to take a relatively significant vacation somewhere once the pandemic is over. She and I have both encountered a lot of stress this past year, and I think we both need to find a way to relieve it.
  • Find speaking engagements. One thing I’ve discovered about speaking for SQL Saturday is that I enjoy presenting. I’d like to do more. My last in-person speaking engagement was SQL Saturday in Rochester last February. I was also scheduled to speak at SQL Saturday in Chicago (which would’ve been my first SQL Saturday where driving was not feasible), and I had applied to speak at a local code camp. Both of those were wiped out by the pandemic.

    My friend Matt Cushing encouraged me to sign up for the Idera Ace Program, which would provide funding for me to take part in more presentation opportunities (not to mention that it would look good on my resume). Since I first started presenting regularly, all of my in-person speaking engagements (with the exception of 2019 PASS Summit) have been within driving distance of my home in the Albany, NY area. There is a reason for this: traveling costs money. The Idera Ace Program would provide more opportunities for me to speak at nonlocal events (pandemic notwithstanding, of course).
  • Do more house projects. These past several months at home made me realize how much I want to do with my house, and how little I’ve done to attain that goal. (I’m talking about “fun” projects, as opposed to chores.) Money has been a major detriment (again, see “find new employment” above) as well as energy (see “get back to the gym”), but time has not; since I don’t have anywhere to really go, I have no shortage of time on my hands. There’s a long list of projects I’d like to do, such as finish my basement, build a backyard patio and entertainment area, build a porch, and so on. While I don’t necessarily expect to finish these in 2021, I’d like to at least take steps toward those goals.

There are a lot of other things that I’d like to do, but I think this is a good list for now. (I reserve the right to amend it.) In general, I’m hoping for a better year, and 2021 supersedes the dumpster fire that was 2020.

Requiem for #PASS — #SQLFamily

Many data professionals, myself included, are shocked and saddened by the announcement that PASS will cease operation on January 15, 2021. I’m sure that a large number of data ‘bloggers will be posting their thoughts regarding PASS’s announcement; this is only one of many such articles, I’m sure.

I know that PASS has been under a great deal of scrutiny by its members, and even I, myself, have been critical of PASS in the past. Three members of the board of directors resigned within the past few weeks, and the organization had been consulting with legal experts regarding its future.

I’ve always taken great pains to be apolitical (it’s one of my most, if not the most, hated topics to discuss). I don’t know much about any of PASS’s inner workings or governance, and quite frankly, I don’t want to know. I’m sure there’s a lot they could’ve done better, but I’ve never been privy to it. (Indeed, one frequent criticism I’ve heard has been their transparency — or lack of.)

As someone who has been a member of PASS for some time (since attending my very first SQL Saturday in New York City in 2010), I would prefer to talk about everything that PASS has given me. So I wanted to take some time to reflect on the things that PASS has done to enhance my professional career.

When I attended my first SQL Saturday (#39 in New York City back in 2010), I knew right away that I wanted to be involved and contribute to the community. The question was, how? I remember looking around at other attendees at the Microsoft office (back then, it was held next to Radio City, not at the Times Square location like it is now) and saying to myself, “these people probably know more about SQL Server than I do. What can I contribute to this organization?”

On that same trip, I met Dan Bowlin on the train heading down to the City. Along with Joe Barth, the three of us founded the Albany SQL user group. Through my association with that group, I also met Greg Moore and Ed Pollack; the three of us currently maintain the group’s leadership team. Since those humble beginnings, our user group has remained strong. We hold our own when compared to user groups in larger cities; indeed, we frequently say that we “punch above our weight.” And although Dan and Joe moved out of the area several years ago, I still remain friends with them to this day.

One evening, during one of our user group meetings, I had a thought: I’ve been adept at talking the language of technology to people who don’t understand it. Would that make for a good presentation? As that meeting progressed, I jotted some notes down; by the end of the meeting, I had enough fodder for an entire presentation. I ran my idea past a few people, including Greg and Ed. They all told me, that was a great idea! Run with it!

That idea became my very first presentation, which I first presented in 2015. Since then, I’ve presented that session at several SQL Saturdays and at PASS Summit.

I wrote previously about what happened after that first presentation. I discovered that I enjoyed presenting and attending events such as SQL Saturday. Additionally, I also noticed some subtle changes to my professional development. I found that I was passively getting better at what I did. I gained more confidence in my abilities, I became more assertive, and I was increasingly being recognized for the things I did. I even remember one manager telling me, “we recognize what you’re doing with all these conferences where you’re speaking; keep up the good work!”

I now have several presentations that I do. I have presented at numerous SQL Saturdays, PASS Summit, and a number of user groups, both in-person and virtual. I even did a podcast!

It wasn’t all about professional development. I made a number of friends through my involvement with PASS and SQL Saturday — people I likely wouldn’t have otherwise met, and whom I love dearly. In addition to my association with PASS, I’ve connected with these people through Twitter, LinkedIn, and Facebook. These people have become a part of my life, and I am as close to these people as I am to any of my family or circles of friends. And because of this, my professional network is stronger than ever.

I love to travel. I wish I could do more of it (usually, lack of time or money — and these days, the pandemic — keeps me from doing more of it). I’ve written before about my SQL Saturday (and other PASS) travels. These speaking opportunities gave me chances to visit places I don’t normally get to see, not to mention that they got me out of Dodge for a little while.

I attribute all of this as things that PASS has given me.

I’ve been thinking about whether or not it would be feasible to resurrect PASS. In addition to PASS, I am also a member of STC. Unlike PASS, STC charges dues to its members (using a tiered structure — the amount of dues you pay depends on your tier). Conceptually, STC is very similar to PASS; they are a professional organization that represents a specific profession (PASS represents data professionals; STC represents technical communicators). STC also does a number of things that PASS did not do; they have publications that they publish regularly, for example. If PASS is able to reorganize, I’m wondering if they’d be open to restructuring using a model such as STC. Of course, I suspect one of the reasons why PASS was popular was that they didn’t charge dues. If PASS is to be solvent, that might be something to consider.

I think it’s important for professionals in any field to have an organization such as PASS. They provide opportunities for networking, guidance, reference, and development that wouldn’t otherwise exist anywhere else. What PASS has done for my career and professional development is incalculable. The demise of PASS represents a big, big loss. I sincerely hope that PASS is able to come back in some way, shape, or form, and be stronger than ever in doing so.

The #Coronavirus chronicles, part 22: How TV could make this world a better place #COVID19

TRANSPLANT — Season: 1 — Pictured: (l-r) Torri Higginson as Claire Malone, John Hannah as Jed Bishop, Hamza Haq as Bashir Hamed, Jim Watson as Theo Hunter, Laurence Leboeuf as Magalie Leblanc, Ayiah Issa as June Curtis — (Photo by: Fabrice Gaetan/Sphere Media/NBC)

When I was in high school, my friends and I were into M*A*S*H — so much so that we nicknamed ourselves after M*A*S*H characters (my best friend and I used to argue over which one of us was Hawkeye or B.J.), and we tried to outdo each other any time the local radio station asked M*A*S*H trivia questions. Even to this day, any time I come across a M*A*S*H rerun on TV, I just have to turn the channel to it.

One of the things I appreciated about M*A*S*H was that it wasn’t afraid to take on social issues. Several episodes took on hot-button topics, such as racism, alcoholism, politics, religion, and so on. It made for some interesting episodes, and I think they made the show all the better.

Lately, I’ve gotten hooked on a new medical drama, Transplant. It seems like the US prime time network market is saturated with medical dramas, but a couple of things make Transplant different. First, the main character and protagonist, Dr. Bashir “Bash” Hamed (played by Hamza Haq) is a Syrian refugee, which makes for some interesting plot lines, including his struggles as he adapts to life in a new country. Speaking of which, this leads me to another thing that makes this show unique. The country in question is not the United States. The setting for Transplant is a hospital emergency room in Toronto, Canada. While NBC has the US broadcast rights to the show, it is not produced by NBC; it’s actually produced by Canadian station CTV. That the show takes place in Canada is apparent in a few subtle ways; in the pilot episode, a police officer wore a Canadian flag pin on his uniform, the CN Tower is visible in a few establishment shots, and in one scene, a doctor taking a patient’s temperature mentioned that it was 37 degrees, rather than the 98.6 that we Yanks are accustomed to hearing.

It also occurred to me that this may be the first show on a major prime-time network where the main character is Muslim. In these times of social issues, Islamophobia, racial equality, and Black Lives Matter, that is a big deal.

Dr. Bash (as I call him) is a very likable character. As a doctor, he is obligated to ensure his patients’ welfare, and he displays compassion and humanity toward his patients. As a big brother to his little sister, Amira, he is the father figure that they are missing in their lives (their parents died in the Syrian Civil War). As a friend to his colleagues at the fictional York Memorial Hospital, he displays caring and empathy for his coworkers.

He is the doctor I would want treating me if I had to go to the hospital.

There is a stereotype about Muslims in the US that paints them as extremists and fanatics. Dr. Bash breaks that stereotype, which is why I think this show is important. I have friends who are Muslim, and I empathize with them when they are portrayed as radical terrorists. Dr. Bash shows that he is not a radical; rather, he is human, with human emotions, feelings, and faults.

Many dramas (movies, not just TV) seem to have the power to raise awareness about issues. Dances With Wolves, for example, broke the stereotype of Native Americans as being “savages.” Likewise, Emergency! (another favorite TV show of mine when I was a kid) is credited as contributing toward the establishment of EMT services across the country.

TV shows, done right, have the power to change the world. If characters, issues, and situations are portrayed properly on prime-time, this world could be a much better place.

The #Coronavirus chronicles, part 21: 안녕하세요. 저는 김레몬입니다 #COVID19

In case you don’t read Korean Hangul, here’s what I wrote above.

“Hello. I am Raymond Kim.”

Phonetically, it would sound like this.

“Annyeonghaseo. Jeo-neun Gimrehmon-imnida.”

At this point, you’re probably wondering what this is all about. Why am I introducing myself in Korean?

Well, this is another COVID-19 pandemic project undertaking. For whatever reason, last night I decided that I needed to reconnect with my ancestral culture. Don’t ask me what prompted me to pursue this, because, quite frankly, I have no idea. (It might have something to do with me poking around TripAdvisor the other day.) What I can tell you is that this is something I’ve been meaning to pursue for a long, long time. Despite being Korean-American and growing up in a Korean household, I never learned the language. My late grandmother, who spoke almost no English, tried to teach me when I was young, but I never quite grasped it. I had a hard time with it. It probably didn’t help that, because she didn’t speak English, she couldn’t explain to me what she was trying to teach me.

Other than my family, my other source of the Korean language came from watching M*A*S*H reruns.

Last night, I found a Korean language learning program online, and decided to check it out. I signed up for an account and started my latest learning endeavor.

I stayed up past my bedtime — until 1 am.

I discovered that Hangul (the Korean written alphabet) is amazingly easy to learn. If you look at Korean characters and get intimidated, don’t be. The way they are structured is actually very simple, and once you grasp the concept, it’s not bad.

Basically, it’s just these concepts.

  • Every character is a syllable.
  • Every character is structured around a block.
  • Each character block is made up of at least one consonant and one vowel. They may have another consonant, and there’s something (I’m still learning about this) that involves double-consonants and double-vowels, but every character is required to have at least a consonant and a vowel.

I think there’s a little more to it than that, but that’s what I’ve learned so far. In one of my lessons from last night, I learned the Korean vowels. I’m drilling myself to remember what they are phonetically (I’m having a little trouble distinguishing between the vowels ㅗ and ㅓ), but so far, I’m enjoying the learning process and am having a lot of fun with it!

Earlier during the pandemic, I decided I would teach myself French. I haven’t stopped that endeavor, but I have slacked off on it. I think I learned more in one night learning Korean than I did in one week of learning French. I’m having a lot of fun with it, I’m finding it easy to learn, and I feel like I’m connecting to my ancestral roots.

Let’s see how much of this I can learn. Hopefully, before long, 나는 한국어로 말할 것이다!*

(*Okay, I used Google Translate for that last bit. Sorry to disappoint you. I’m working on it!)

“Your opinion matters…” Helping people by sharing your experiences

My wife and I have an anniversary coming up, so I started planning a getaway trip to celebrate. (Because of the pandemic, we decided to keep the trip short — only one night, and we’re not venturing very far — only about an hour’s drive from our home.) While I was making my travel plans, I started poking around my own TripAdvisor profile. I had posted a few reviews, and I thought I’d post a few more. I figured my experiences and opinions could help other people looking for travel information, and it’s entirely possible that, by the time you’re finished reading this article, I’ll have written a few more reviews.

One of the biggest reasons why I started my ‘blog was so that I could write about my own experiences for the purpose of helping people. Helping other people is one of my great passions, and while I can’t always help physically or financially, I can help by providing information. It’s what I do professionally, and it’s what drives me as a professional technical communicator.

However, you don’t have to be a professional technical communicator to help provide information. There are countless forums out there, covering nearly an endless number of topics, in which you are able to provide your feedback. You’re probably tired of hearing automated support lines that say “your feedback is important to us.” But feedback is important. Feedback is data. Whatever feedback you provide helps to make products and services better.

How often had you looked something up (e.g. an answer to a technical problem, a hotel review, suggested driving directions, etc.) and became frustrated because you weren’t able to find any information? If you’re an application (or any type of IT) developer, have you ever been frustrated because you asked for feedback about your product, and no one would give it to you? That feedback would’ve been valuable in debugging and improving your product. This is why QA testing is a big deal, and is usually a critical step in development life cycles.

This isn’t limited to just IT professionals. It applies to just about anything in which information is involved. If, for example, you were making travel plans and wanted information about a destination, have you ever been interested in, say, a bed and breakfast, but you couldn’t find much information about it, and no one had written any reviews about it? Those reviews would have gone a long way in providing information about that place.

A lot of us brush off the messages that say “your opinion matters.” The thing is, it really does. Don’t be afraid to express your opinion or to provide feedback. What you say can help someone make a better decision, help improve a product, or possibly change the course of someone’s business for the better.

Now, if you’ll excuse me, I’m going to go and write a few more TripAdvisor reviews…