#PASSDataCommunitySummit — day 1 debrief, and what I look forward to for day 2

Greetings from Summit day 2! This morning, I’m writing from the speaker’s lounge in the Seattle Convention Center, where a number of speakers (myself included) are busy looking at their laptops. I’m not sure what the others are doing — working on their presentations, maybe? — but I know that I’m here writing in my ‘blog and enjoying a few refreshments that are provided for the speakers who partake this room and its resources.

It probably makes sense for me to talk about what went on yesterday. My session was scheduled for the very first time slot of the three days of general sessions — and, unfortunately for me, that turned out to be problematic.

I did my presentation about networking, which happens to be one of my favorite presentations to do. I enjoy giving it, I get my audience involved (there is an opportunity for my audience to do some networking themselves), and I get the impression that my attendees enjoy it as well. A big deal has been made about networking for this event — indeed, I was told that about 40% of the attendees were first-time participants, so I was looking forward to a good turnout for my presentation.

It turned out to be a disappointment. Only five people showed up for my presentation.

I had two things working against me. First, I understand that yesterday’s keynote ran over time. Since my session was at 9:30 (and I intentionally waited five extra minutes, until 9:35, to start to allow stragglers to come in), it likely interfered with my (and others’) session. Second, my room was located in a relatively-new section of the convention center, located right across the street from the main convention center, and the room was a little difficult to find.

Now, let me be clear. It isn’t so much the low turnout in and of itself that disappointed me. I’ve presented to smaller audiences before (the smallest audience I had was two people — heck, I one had a session where nobody showed up). I couldn’t care less about stroking my ego. No, I was more disappointed in the fact that, at an event where networking has been emphasized all throughout up to this point, only five people got to hear my presentation describing how to network — information that I really felt could help many people throughout this event. I felt that I had a really good message to pass along — especially to the first-time attendees — and it only got through to less than 1% of the people who are here. I had seriously expected ten times that number to show up to my presentation. That, to me, was the big disappointment.

However, attendance numbers aside, those who were there said that I gave a really good presentation. And now I can say that I am a four-time PASS Summit speaker!

There was another disappointment before that. I had signed up to attend a vendor’s breakfast. I’m not going to lie; my main (in fact, my only reason) for attending was the word “breakfast.” For a decent breakfast, I’ll spend an hour listening to a vendor’s sales pitch. But it was not to be. When I arrived, there was no food left. Apparently, when they opened the doors, breakfast disappeared very quickly. I was told they were ordering more Egg McMuffins for attendees. Um, no. Lack of planning on your part does not constitute patience on mine (at least not in this case). No food, no sales pitch. I blew off the vendor’s spiel and settled for the continental breakfast they were serving in the dining hall.

But, enough of my disappointments; let’s talk about the good stuff!

After I did my presentation, it turned out that another session that interested me was in the room next door in the next time slot. Blythe Morrow did a presentation called “How to Write a Kickass Anything.” As someone who writes for a living, the session title alone was enough to pique my interested, and she did not disappoint. There was a lot to cover — too much for me to recap — but a couple of takeaways were to come up with your own professional branding (something that I’ve already done), and that “simplicity” and “clarity” are not synonymous. In regards to the latter, for most of my technical writing career, I’ve maintained a principle of KISS. When I told Blythe this, what she told me was along the lines of “making it simple doesn’t necessarily make it clear.” That was a huge takeaway for me, and it’s definitely something I’ll carry with me moving forward.

Getting together with #SQLFamily friends after the first day!

After I did my presentation, I’ve been joking that “now that my commitment to PASS Summit is done, I could technically hop on a plane right now and fly home.” But the thing is, while presentations and learning are a big part of Summit, they aren’t the only things. I’ve often mentioned the importance of #SQLFamily. It’s a real thing. In only a couple of days here, I’ve seen so many friends whom I love dearly and don’t get much of a chance to see, except when we cross paths on the SQL Saturday circuit or at other various events. These people are important to me, and I want to spend as much time with them as I can. Last night, after the day’s sessions were over, I joined friends for some drinks at the hotel across the street, then joined a few more at the Cheesecake Factory (also across the street). My friends are very important to me, so any opportunity I can get to get together with them is cherished!

I spent some time at the exhibitor hall, where the vendors have their booths set up. I’ll admit that I look for booths with good swag and prizes to win, but it’s also important to make sure you support vendors at events like this. They are, after all, a big reason why these events exist. Vendors are big supports of conferences such as PASS Summit and SQL Saturday; without them, many of these events wouldn’t exist.

One of the big booths was Redgate (of course; they’re the ones who are responsible for coordinating Summit), and they did an interesting promo. They handed out these little mini Lego Steves (see the pics below). If you took a Twitter selfie with Lego Steve, you had a chance to win a prize! I took a couple of selfies, including the ones you see below. Honestly, it doesn’t matter whether or not I win, but I thought it was fun to take these pics!

A Lego Steve, along with the contest instructions
Me, Lego Steve, and actual Steve! (Lego Steve is the one I’m holding in my fingers!)

This morning, I woke up at 4 am (local time), before my alarm went off. I got up, showered, dressed, and went to the convention center.

Bob Ward moderates the Microsoft Q&A breakfast

My first order of business was breakfast. I attended the Microsoft vendor breakfast — and yes, this time, there actually was breakfast. I got myself a good breakfast and listened to a Q&A with some Microsoft bigwigs. Bob Ward was the session moderator.

Now, a little explanation is in order. Bob Ward is probably the Elvis Presley of SQL rockstars. He is very well-known throughout the SQL community. He has written books, he has been on the front lines of SQL Server development, and people flock to his presentations when he speaks.

That said, he has one flaw. He’s a Dallas Cowboys fan. He’s such a big fan that he has been known to incorporate the Cowboys into his presentations. In fact, SQL Server 2022 was code-named “Dallas” because of him.

Because of this, I asked for the mic (I was the first to do so), and I asked this question.

“My question is specifically for Bob. What’s the over-under on the number of wins the Cowboys will have this year?”

Yeah, I know, but I had to ask. It got a good chuckle from the crowd!

After the breakfast, I attended the morning keynote, where a number of people from Redgate, including my friends, Steve Jones and Kathi Kellenberger, got to speak! I couldn’t tell you everything they discussed (I couldn’t remember it all if I tried), but Steve did mention (and I’m mostly paraphrasing here) that we are now living in a multi-database platform world, and that isn’t going to go away.

And now, here I sit, writing a ‘blog article. There are a few more sessions I want to attend, and they look like good ones! I’m looking forward to seeing what Day 2 brings!

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Hello, New Jersey — I’ll be there on July 23! #SQLSaturday #SQLSat1027 #Networking #SQLFamily

First, I’ll start with an apology to anyone who’s been looking for more ‘blog articles from me. My life’s been pretty hectic lately (in a good way!), and I haven’t had too many opportunities to sit down at my computer to write. But nevertheless, here I am.

That said, my first article in a while is a speaking engagement announcement! Next month, I will be speaking at my first live, in-person SQL Saturday since Feb. 29, 2020 — right before the pandemic!

I will be speaking at SQL Saturday New Jersey on July 23! It will be held at the Microsoft office in Iselin, NJ. Note: because of the small size of the venue, registration is limited to around 120 people, so if you’re interested in attending, make sure you register soon!

If you’re a job seeker, I will be doing my presentation about surviving an unemployment situation titled: “I lost my job! Now what?!?

After spending a couple of years speaking at virtual conferences, it’s nice to be able to get back on the road and attend in-person again (although I did speak at another in-person event earlier this year)!

See you next month!

Your User Manual

As a technical writer, anything that mentions “manual” (or “documentation”, for that matter) tends to catch my eye. I suppose it’s an occupational hazard. But when I saw this post from my friend, Steve Jones, it made me take notice.

I’m reblogging this for my own personal reference as much as anything else. Suppose you had a set of instructions for yourself? How would it read?

I might try this exercise for myself at some point, but for the moment, read Steve’s article, and see if you can come up with your own manual for yourself.

Voice of the DBA

Many of us have spent time looking through manuals or the documentation for some software or product. I know I’m on the MS docs site regularly for work, and there is no shortage of times I’ve used various manuals to help me fix something around the house. We usually use a manual when we want to learn how something is supposed to work, or how to get it to do what we want.

I saw a post on a personal user manual that I thought was a good idea for some people, maybe many people. This isn’t a manual for how you should live your life or work, but rather, how others might interact with you. This manual describes how you work, what motivates you, stimulates you, what pleases you, and even the environment in which are most productive.

Whether or not this is something you might give to co-workers…

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When information is overlooked

I went grocery shopping the other day. I picked up what I thought were two identical bottles of salad dressing (in the photo above). I remember thinking how strange it was that they put the same bottles of salad dressing in two different spots on the shelf. Nevertheless, I took one from each side and tossed them in my cart. It wasn’t until much later, after I was home, when I looked in the pantry, saw the two bottles sitting together on the shelf, and realized that one was organic, while the other was not.

To be honest, I really couldn’t care less as to whether a food product is organic or not. I usually buy the regular product because it tends to cost less and usually has a longer shelf life. (Personally, I believe the purported health benefits of organic products are minimal and overhyped, but I digress; that’s not what this is about.) But what I am wondering is how I was blind to the fact that one said “organic” while the other didn’t.

I’m sure there are cognitive and behavioral studies as to why people are blind to certain pieces of information, but that’s a topic that goes beyond my level of knowledge or expertise. (Before anyone says anything about information bias, I will mention that while I do tend to buy non-organic products, I really don’t have a strong bias one way or the other.) Rather, what I’m writing about is the fact that information can and does get overlooked. So what do technical communicators and UX/UI designers do to combat this?

For starters, I’ll say that the fact that information is missed is a matter of when, not if. Using myself as an example, I’m the first to admit that I often have the attention span of a flea, and as such, I’ll often skim, as opposed to deeply read, documentation that isn’t my own. As such, I’ll often overlook information. Granted, many people are more thorough than I am, I’m sure, but I guarantee that everyone will miss at least one thing. We are humans, not computers, and we are not capable of scanning, parsing, and processing every little bit of information that comes our way, so it’s unlikely that we’ll absorb or retain everything that’s thrown at us.

This brings me to another of my mantras: reading is work. (You can put this on my gravestone.) Reading requires effort. The more effort that is required, the more something is likely to be missed. One of my biggest documentation pet peeves is anytime someone says “it’s right there in the documentation,” but when you look at the documentation, the information is buried like a Where’s Waldo puzzle. Nobody can be expected to find information like that, and people who insist that that is valid documentation are not, in my honest opinion, technical communicators. Bottom line: if you have an important piece of information, don’t expect it to be read if you bury it within bad design or a large black paragraph swath.

However, that wasn’t the case with the bottle of salad dressing. The bottle was clearly marked. Yet I didn’t notice it until I got home. So what can writers and designers do to mitigate missed information? I don’t know if I have the answers, but I do have some ideas.

For starters, placement matters (good designers understand this). I admit that I was confused that these bottles were on opposite sides of the same shelf. Maybe this wasn’t enough. Placing them on separate shelves likely would’ve helped. Or, maybe separating them a little from the other group of bottles (the documentation equivalent would be utilizing whitespace). Maybe even placing the bottles in a separate section dedicated to organic products might’ve made a difference as well.

Another idea would be to use different appearances, such as varying fonts, graphics, or colors. As you can see in the above photo, both bottles use white labels and feature a picture of a peach. That design led me to believe the products were identical, but yet, I completely ignored the fact that one said “organic” while the other didn’t. We often comprehend visual cues before text, so changing the picture or the label color likely would’ve been enough for me to differentiate them at a glance.

I’m sure there are other ideas as well, but the bottom line is that information can and will be overlooked. By considering better information design, the chances of information being overlooked can be minimized.

Upcoming speaking engagements (as of 8/30/2021) #ProfessionalDevelopment #TechCon21 #PASSDataCommunitySummit #DataSaturday #SQLSaturday #Networking #SQLFamily

Now that I have a couple of confirmed speaking engagements, I figured that this was a good time to update my upcoming speaking schedule!

Confirmed

These engagements are confirmed. I don’t have exact dates or times for either of these (and I might not for a little while); all I know is that these events are confirmed, and I am definitely speaking at them!

Note: these are both virtual events. To the best of my knowledge, they are both free to attend (well, I know PASS Data Summit is, anyway), so check the links for more information and to register.

All my presentations (so far) are professional development sessions, so feel free to register for these, regardless of whether you’re a techie or not. Don’t let the “technology” conferences scare you!

Still waiting to hear

I’ve submitted to speak here, but as of right now, I don’t yet know whether or not I’ve been picked to speak.

So, that’s my speaking schedule so far. These are all virtual conferences; I don’t yet have any in-person ones scheduled. Hope to see you at a conference sometime soon!

Getting my music heard

As some of you may know, when I’m not coming up with ideas for professional development ‘blogs, I’m a musician on the side. I’m a classically-trained pianist, and I also play the clarinet, saxophone, and mallet percussion instruments as well. I perform in a large symphonic concert band, I accompany a local church choir, I play in a wind quintet, and earlier this year, I joined a local classic rock band.

In addition to all that, I’m also a songwriter. I started writing when I was in high school, wrote for several years, recorded a few things (and had a few friends help me with the vocals — singing is one of the musical tasks that I don’t pretend I can do), stopped writing for several more years (life happened), and only relatively recently started getting back into it again.

If you’re interested in hearing my music, you can go to my artist’s page here.

During the past year of the COVID pandemic, I reworked my recordings. I had my MIDI sequences that I had stowed away and recorded all the instrumental tracks. I had to get somewhat creative with the vocals (like I said, I can’t sing worth a damn), so I poked around some online sites where you can upload songs and extract vocals from them (here are a few that I tried: Splitter.AI, Vocali.se, Vocal Remover and Isolation, Acapella Extractor). I took my “crappy” demos that I’d created years ago and used these sites to extract the vocal parts from them. The extracted vocals weren’t great — there was still a lot of noise on them that I couldn’t clear — but for my purposes (at the time), they did the job, and I was happy with the results. When I applied the extracted vocals to my instrumentals, I thought they sounded pretty good. I’m sure music professionals who are better at mixing and mastering than I am can hear the lousy quality, but to those who don’t have discerning ears, you hardly notice them.

I took my computer recording studio and went to work polishing my recordings. I kept remixing and editing them, and with each subsequent edit, I felt that I was getting better and better at it — to the point that I told other music friends that if they ever wanted to do any multitrack work, let me know.

What I’m not good at doing is mastering. Mastering music recordings is an art and a skill in which I don’t have the expertise. After all, I don’t do this for a living, and I consider myself merely a hobbyist. Nevertheless, I did the best I could given my limited skill set and what I learned from doing this on my own. While my recordings aren’t mastered (and likely won’t be, unless I can re-record the vocal parts), I created the best-quality music recordings I could on my own.

I managed to get them to the point where I was happy with the results. Granted, they’re not commercial-grade recordings, but I gladly and happily listen to them.

I decided to take the next step and distribute my recordings (even though they’re not mastered). I figured, I’m sure there are other hobbyists in the same boat who likely do the same thing, so I had nothing to lose. I came across a couple of articles about creating my own album (including this and that), and came across a music distribution service called DistroKid, which was highly recommended by several articles that I read. Once I got my recordings to the point that I was happy with distributing them, I signed up for a DistroKid account and uploaded my album.

That was about a week ago. Last I checked, my album is now available on iTunes/Apple Music, Spotify, and Amazon Music! And there are more to come, I’m sure; these are only the first ones! (And, of course, you can always listen to my stuff on my Soundclick site!)

Let me say this again. I consider myself a hobbyist, not a professional. Yes, I know my recordings are not mastered and probably not professional-quality. I work hard at what I do, and while I’m not the best at it, I’ve gotten considerably better. For all the trolls out there, save me your diatribe about how these don’t sound professional and are not the best quality recordings.

That said, I’m a hobbyist who takes his hobby seriously, and is highly passionate about it — enough that I am willing to spend time and money on it. That said, I believe that my music is good music, and it deserves to be heard, which is why I did what I did. Honestly, I really don’t give a crap if I never sell a single album. The entire point of this exercise is to get my material out there and heard, and earn some measure of respect for myself as a musician and songwriter who is extremely passionate about his craft.

#PASSDataCommunitySummit — I’m speaking! #PASSSummit #SQLSaturday #DataSaturday #SQLFamily

And now that it’s been made public, I can announce this! (I’ve actually known about it for a week, but haven’t been allowed to announce it until now!)

I have been selected to speak at PASS Data Community Summit!

For those who’ve been following along, PASS Data Community Summit is the successor to PASS Summit, the worldwide conference for data professionals! It has been described as “the Super Bowl of SQL/Data Saturday” (I, personally, have described it as being “the All-Star Game of SQL Saturday“)! This is the third straight year that I will be speaking at this conference. Being selected just once is an honor. Being selected twice is amazing! Being selected three times? I suppose that makes me a star!

I will be doing my presentation about joblessness and unemployment, titled: “I lost my job! Now what?!?” This talk is geared toward people who are out of work and seeking employment; however, if you’re a student trying to break into the professional ranks, or even if you’re looking to make a change, you can get something out of this presentation as well!

PASS Data Community Summit is online, and it’s free! All you need to do is register! Go to their website to register!

I am excited to be speaking at this conference again, and I hope to see you there (virtually, of course)!

Heading graphics: it’s not just about good looks

I’ve been building Confluence pages as my initial projects for my (still-relatively) new employer. I’ve been building landing pages, coming up with designs and layouts as I go along.

For a couple of these pages, I wanted to come up with graphics — not just to be aesthetically pleasing, but also to give each page an identity. That way, someone visiting them can quickly and easily discern that that’s the employee resources page, or the architecture team page, or whatever page it is.

I’ve said before — and this is something that I preach as a technical communicator — that reading is work. It takes effort to read a piece of text and to comprehend it. If I’m writing a step-by-step guide, my rule of thumb is, if a step takes longer than a few seconds to understand, it has failed and must be rewritten.

Have you ever read a long piece of text (that isn’t a book you’re reading for fun) and realized how mentally tired you felt after reading it? For that matter, do you even want to read such a long piece of text? There’s a reason why people never read terms and conditions that come with applications. Take a look at all that black text, and tell me if you really want to read through it.

On that same note, it’s been often said — and it’s true — that a picture is worth a thousand words. A graphic will often convey information that’s often difficult to put into words.

Some logos are so recognizable that they are iconic: Apple, Coca Cola, Nike, Amazon, and the list goes on. If you come across a web page with one of these logos, you’ll almost instantly recognize what the page is about.

Even when I write these ‘blog articles, I try to choose graphics that are illustrative of what I’m writing.

That’s what I’m after with these Confluence pages that I’m building (they’re internal to the company, so I’m somewhat hesitant about showing them off). An employee can take a quick look at the page and know that (s)he is in the right place.

Granted, heading graphics aren’t always appropriate for every document (resumes, anyone?). However, if they’re used effectively, they can add a lot to a document and maybe even make it easier to read. Good graphics aren’t always about making something pretty; it can sometimes, in and of itself, convey a message.

The things we do for free stuff

This morning, I’ll be sitting in on a 10:00 webinar by some company called 36Software. I have no idea what the webinar is about, and since I’ll be working during the webinar, I’ll be sitting in my home office working on documentation with the webinar on in the background.

Why am I sitting in on this webinar? The title of it says it all: “36Software Wants to Send you to STC Summit 2022 in Chicago!”

I joined (or, more accurately, rejoined) STC last year. I had been a member years ago when I was working as a full-time technical writer, but I moved on to other things, and I let my membership lapse. Last year, during my unemployment and my search for technical writer positions, I decided it was worth it to rejoin. It’s an organization that can help me with my endeavors, and, I figured, it looks good on my resume.

What held me up from doing so for so long is that, unlike PASS membership, STC is not free. The lowest-tiered annual membership level is somewhere in the ballpark of around $200, and I wasn’t sure if it was worth the investment. Now that I am, once again, a full-time technical writer, I decided that it was. (I was also awarded a grant that allowed me to cover the cost.) Now that I’m working again (and in a field directly related to the organization), I have little trepidation about paying the $200 annual membership dues.

But, back to the webinar. I’ll admit that sitting in on this webinar isn’t really something that’s high on my priority list for the day, but as the saying goes, nothing in life is free. And so-called “free stuff” is no exception. There are all types of things that say they’re “free,” but there’s always some kind of trade-off. When they say “free,” they are usually talking about money. Usually, you end up paying in other ways, and not necessarily with money.

STC Summit is an event that I would love to attend. I’ve attended PASS Summit twice, and I found it to be a great experience. I think STC Summit would be similar. However, there are costs involved: the registration fee, airfare, and accommodations being the biggest ones. These are not cheap, and they usually preclude people, myself included, from attending.

I had said that the only way I’d be able to attend PASS Summit was if I was selected to speak at one. Lo and behold, it happened! Being selected to speak waived the registration fee, and I was able to attend! Of course, it wasn’t entirely “free” — I was put to work, after all, by serving as a speaker!

Those of you who attend SQL Saturday know about the sponsors and vendors, all of whom are integral to user groups and conferences such as SQL Saturday. They’ll have their booths set up, advertising their products and services. They’ll have door prizes — expensive electronic toys such as Xboxes, free software, gift cards, etc. — that they’ll raffle off at the end of the event. Of course, there’s a catch: in order to be eligible for prizes, you need to submit your name and email to each vendor, after which you’ll be inundated with emails from that vendor.

It’s been said that “free” isn’t “free.” Sure, you might not be paying for something with money, but money isn’t always used to pay for things. Are you willing to pay a cost in terms of your time or your email? It often depends on the product and the cost. I often am unable to pay for a product I’d like out of my bank account, but I’m sometimes willing to pay with my time or my bandwidth. Hey, for an opportunity to attend a conference whose registration fee will likely cost over a thousand dollars, sure, I’ll take an hour to sit in on a webinar.

#PASS is dead. Long live PASS!

Many data professionals, myself included, were saddened back in January when PASS ceased operations. As I’ve mentioned before, PASS provided me with many professional opportunities that I didn’t think were possible. It enhanced my career and provided me with countless networking opportunities. I made many friends during my association with PASS that otherwise wouldn’t have been possible. Believe me, #SQLFamily is a real thing!

Redgate picked up the ball that had been carried by PASS. They have been hard at work resurrecting the community that PASS had built.

I was happy to see that the PASS brand has been rebooted in a couple of ways: PASS Data Community Summit and the resurrection of SQL Saturday.

I wrote earlier that I’d been chosen to speak at Data Saturday LA. However, I did not see the link on the DataSaturdays site. It turns out that the link is listed under SQL Saturday.

The new SQL Saturday site includes links to all the previous SQL Saturday events that were hosted by PASS. I was happy to see that all the previous events appear to be listed. With that, I plan to update my old presentation links to point to the newly-listed (old-listed?) events. (I see a lot of work ahead of me!)

One question I have is what will happen between SQL Saturday and Data Saturday? Will they remain two different entities, or will they merge? I am not privy to that level of administration, so I have no idea.

The new SQL Saturday and PASS Data Community Summit links still need work, but I’m happy that Redgate has been putting in the work to restructure the brand and the community. Great work, Redgate! Bravo! I am very much looking forward to seeing how Redgate proceeds with the updated community.

Edit/correction: as it turns out, there is actually a board, of which Steve Jones is a part, that actually does the work on the new SQL Saturday initiative. While Redgate sponsors it (their branding is all over it), it’s the board that actually does the work. Nice job, board!