Fixing the worst online job application

Earlier, I wrote about what may be one of the worst online job applications I’ve ever experienced (I’d suggest reading that article first; otherwise, this one might not make sense). It got me thinking: what if I had an opportunity to fix this horror show of an experience?

Here’s what I would do.

My first instinct would be to shut down this monstrosity of a system. However, it likely wouldn’t be a good idea to shut down what might be the only means for an applicant to contact the human resources department. That said, this system is so badly designed that it’s likely to deter anyone trying to apply for positions, anyway. That gives me two options: either leave it as is, or implement a simple temporary replacement. Personally, I wouldn’t want anyone else to experience the horror show that I experienced, so I would opt for a simple replacement. The simplest option would be “send your resume, cover letter, and the position to which you want to apply to <such and such email address>.” Or, if I wanted to kick it up slightly, I’d make it a simple form: name, email, and a place to upload your resume.

If I opted for the form option, that would preclude some back-end mechanism to handle it. The simplest option would be to take that form data and put it together into an email that would format it, attach the resume, and send it to an email address. Of course, this opens another can of worms. First, there’s the matter of security. Who knows what viruses or Trojan horses are lurking in an attachment? Most forms like these ask for specific file types — usually a Word doc or a PDF — so I’d only allow those formats. I would also make sure that all security and antivirus functions are up-to-date; if a message does include a virus, at least it can be caught at the email application level, and it would be a matter of the cybersecurity team to investigate it further.

Once the temporary option is in place, and the horrendous system is shut down, I’d look into whether it’d be better to implement a new system out of the box, or roll my own.

Let’s start with rolling my own. I’d likely look into something using a SQL Server or Azure back-end (probably the latter, since everyone seems to be moving to the cloud, although that would require some brushing up on my part, since I don’t have a lot of cloud development experience). I’d probably put together a .NET front-end. Security, of course, would be a major issue to address, since we’d be dealing with applicant data. I would make sure that applicant data can be saved and pulled whenever an applicant applies for positions, eliminating the need for the applicant to continually re-entering his or her information, other than his or her login information. Again, the point is to make it easier, not harder, to apply for positions.

That said, there are a number of turnkey options that might be able to do the job better than I can. ICIMS is a popular SaaS product used by a number of employers. I would also look into other CMS systems that might exist. Other than ICIMS, I’m not sure of other applicant systems that can do what is required, but I don’t doubt that other systems exist that can maintain applicant data quite well. In this case, I’d switch my role from that of a developer to one of an analyst or consultant; what steps would I take to implement such a system? It would depend on the system and the environment.

Regardless of what system is used and how it’s implemented, any of these solutions would be better than the disaster of an application that I experienced.

The worst online job application #JobHunt

In my job hunt experience, I might have come across what may be the worst online job application I’ve ever experienced — so bad that I felt a need to write about it. I will not identify the institution, other than it is a well-known institution in the Albany Capital District. Maybe if a representative from this institution is reading this article and recognizes that it is theirs, they’ll realize what a horrible experience this is, and takes steps to fix this problem — and yes, it is a BIG problem. I consider this a case study in how NOT to set up an online job application.

In my job search, I started looking into specific companies to which I could apply, so I went to this institution’s web site. I went to their careers section, found a few positions that I thought were interesting, and started applying for them. This is where the horror show begins.

Most online applications that I’ve experienced generally have an option for you to create a profile that includes your identifying information, resume, background, and so on. Indeed, I had applied to this particular employer years ago, and they had such a system in place back then. I poked around to see if I could find my previous profile, but I couldn’t find any such link. I figured, no matter; they probably had my old email address back then, so I’d probably have to create a new one.

As it turned out, this was a red flag.

Throughout my past several months of filling job applications, I’ve gotten used to ATS systems that read your resume or LinkedIn profile and autofilled job applications based on your resume and profile. I’ve had mixed success with these systems with varying levels of frustration, but for the most part, they’ve saved me a great deal of time and effort with applying for positions.

Unfortunately, for this employer, there was no such system. I clicked the button marked “Click Here To Apply.” It took me to a page that had this interface.

(At this point, I want to point out the part that says “You may add additional positions to this application.” I’ll come back to this later, but let me say that [1] during this first run-through, I wasn’t thinking about other positions yet, although there were others that interested me, and [2] I did not see this on the first go-round. Those of you who follow my post regularly know how much I emphasize that “reading is work!!!” Again, hold this thought; I’ll come back to this.)

Okay. I clicked Continue. The next screen was the standard HR-ese about EEO and code of conduct. I clicked the requisite box and clicked Continue again.

The next screen asked me to fill out my name, address, email, and various other boxes (“have you ever worked for [name of employer] before,” etc.).

Wait a minute. It’s asking for my name. Shouldn’t it ask to upload my resume or connect to my LinkedIn account? I looked around, and there was no such button or link. Okay. I filled the requisite fields and clicked Save & Continue.

The next screen asked questions such as date available to work, salary requirements, relatives that work for (name of employer), and so on. Again, I answered what they asked, and once again, clicked Save & Continue.

The next screen displayed the following.

I took issue with this question, particularly with the “highest graduate education year completed.” I have a Masters degree, I went to school part-time, and it took me 4½ years to get it, taking a class per semester (and a summer session) as my schedule allowed. So does that mean I click 4 (as in it took me 4+ years), or do I click 1 or 2 (as it typically takes to get a Masters degree full-time)? It did not specify, and there were no instructions. I don’t remember what I answered (I think it was 2), so I went with my best guess as to what they wanted.

Directly under that question was this.

Wait a minute. You haven’t asked me to attach a resume. I suppose it’ll ask me later (I still don’t understand why it didn’t ask me to attach one at the very beginning). I clicked Save & Continue.

The next screen asked about job history.

I already have my employment history on my resume (which you still haven’t yet asked me to attach, upload, or link). You really want me to take the time to fill this in? This screen frustrated me; I’ve been working professionally for thirty years. You really want me to fill all of that in? And why aren’t you autofilling it from my resume (that you still haven’t asked for yet), like everyone else using ATS is doing? The application only asks for at least four years of employment history, but I’ve only worked for a few companies over four years, and it doesn’t tell the entire story of who I am or my professional history.

Nevertheless, the application system had me over a barrel, so I had no choice but to fill it all out. Let me emphasize that the form is not easy to fill out; all dates are drop-down selections (which, I should add, don’t work very well), they don’t auto-format fields such as phone numbers (e.g. they don’t limit area codes to three digits), and you have to fill out the fields for employer, title, job description, and so on.

I don’t know how long it took me to fill it all out. I’ll estimate that it took between fifteen and thirty minutes. It felt like several hours.

It next asked for personal references, if I had fewer than two employers. Since I definitely had more than two employers, and I didn’t feel like filling out more than I had to, I skipped this step. (And I should note: what if I worked ten years for only one employer? Yet another problem with how this application was put together. Whomever it was that put this together was obviously not thinking.) Again, I clicked Save & Continue.

At this point (step 8 of 12, according to the application), it asked to upload documents (resume, cover letter, etc.). It only allowed up to two documents (most other applications I’ve filed allowed for more than two). Okay. I added my resume and cover letter, and clicked Save & Continue.

Finally, it got to the point to review everything I’d filled out (very painfully, I should add). I clicked Save & Continue. Subsequent screens displayed the requisite EEO questions — race, veteran status, and so on. I clicked through the screens. My application was submitted.

At this point, I went back to apply for other positions that interested me. It was here where the employer’s application went from being frustrating to downright infuriating.

Almost all automated job applications send an email acknowledgement, so I looked for one after I finished the arduous procedure. I didn’t see one. After waiting for several minutes and poking around my email, I finally found this sitting in my spam folder.

It sent it as an attachment? No wonder why it was flagged by my spam filter. Since I trusted the sender (or, more accurately, I knew from where it had been sent), I went in and followed the instructions. Okay, fine. I downloaded it and followed the sign-in instructions. It had me sign into their system, where I found this message.

Granted, there was no identifying information (other than my email and the employer, which I blacked out in this screen capture). Now, I am all for data security and ensuring data is protected, but did this message warrant sending a secure attachment and requiring a login? I don’t think it was. I’ve gotten other emails from job applications that included more information that was sent less securely. One other thing I found infuriating was that there was absolutely no reference to the position that I had applied. I’ve been using my email to keep track of applications. How am I supposed to know to what position this refers? In my opinion, this message was not worth sending in a super-secure email. I felt that the mechanism they used to send this message was overkill.

I had seen other positions on the list that interested me, so I went back to apply for them. I figured that the system would take my information from the previous application and use it for the new application.

I figured wrong.

There was absolutely NO mechanism to refill all the information from the previous application. There was no applicant account function, no resume or LinkedIn ATS autofill function, nothing. If I wanted to apply for another position, I had to refill the ENTIRE application manually. Did I mention how painful and tedious it was to fill the application? It might as well have taken several hours to do so.

Now, remember earlier how I mentioned that there was a link to “add other positions to your application”? I did not see that the first time around. The next time, I tried it. The link brought me back to the ORIGINAL job search page. There was NO function to add any other jobs to an existing application. Nothing like that was anywhere to be seen. And if it did exist (and I’m not sure that it does), it is not obvious.

This application system design is so horrendous that it’s saying “f**k you” to applicants. It is doing more to drive applicants away than it is to make them want to apply for positions.

This is not the first time I’ve written about bad form design. However, this problem isn’t just about the form; it’s also about the entire application process. The design planning was poorly thought out, if it was done at all. There is no mechanism for autofilling fields. There is nothing to save applicant data. The forms are not intuitive. And I’m willing to bet large sums of money that either there was no end user or QA testing done, it was done shoddily, or test criteria were poorly defined.

I could keep going, but to make a long denunciation short: whomever it was that put this together has absolutely no business working on UX/UI projects.

The object of well-designed UX/UI and online forms is to make it easier, not harder, for end users. As an applicant, I found this process to be infuriating, not just frustrating. A process this bad will likely deter qualified applicants from applying to jobs. And if this system is that badly designed, these applicants are likely to question whether they want to work for this employer in the first place.

#PASSSummit2020 part 1: Planning out the week #PASSSummit #PASSVirtualSummit

I decided that I would do what I had intended to do last year, but didn’t: live ‘blog my PASS Summit experience. So this is my first “official” article in which I write about my activities for PASS Summit 2020. These articles will be tagged in my categories as #PASSSummit2020.

When I went to PASS Summit in Seattle last year, I had every intention of ‘blogging about my activities throughout the week. As it turned out, that didn’t happen. For one thing, my laptop largely stayed at my AirBnB, where I spent very little time except to sleep. It turned out that I didn’t need it for PASS Summit (not even for my own presentation). Second, I was running all around the event, and I doubted that I would’ve been able to find the time to sit down and ‘blog (that said, now that I’ve attended one, I now know what to expect). Third, by the time I did return “home” to my AirBnB, I found that I was too tired to ‘blog.

PASS Summit 2020 is a different story. The fact that this is a virtual event and not on-location in a foreign (to me) city changes things, making it easier to ‘blog. For starters, I’m writing this from my home office, rather than in an AirBnB or a conference room in a strange town. And since I don’t have to worry about getting to a convention center or trying to get around an unfamiliar city, it makes for easier logistics on my part.

So the first order of business, other than registering that I’ve “arrived” (which I did last week), is to plan out my schedule. PASS was nice enough to supply attendees with a “home” event dashboard that you can customize.

This evening, I will be moderating the Mozart music-themed networking bubble.

I started last week by adding events to which I had committed to my schedule: my own presentation (I’d certainly better not miss that!!!), and a few networking events that I’d committed to moderating. Tonight, I signed up to moderate the Mozart music-themed networking bubble. With my background as a classically-trained musician, I figured it made sense for me to sign up. (Besides, there wasn’t a Kansas bubble available!) I also signed up to volunteer at a couple of Birds of a Feather “tables” — tomorrow, I’ll be manning the Introverts table, and I’ll be at the Storytelling & Visualization table on Thursday.

As I write this, I’m going through the rest of the schedule, trying to figure out what other sessions I want to attend. (As of right now, my schedule for Wednesday is largely full; I still need to figure out Thursday and Friday — my own presentation notwithstanding.) Granted, it’s a virtual conference, and I can come and go to sessions as I please (not that I can’t do that at an in-person conference, but I don’t have to worry about leaving my home office), but I am still a conference attendee (unlike SQL Saturday, PASS Summit is not free — granted, as a speaker, my PASS Summit admittance is comped, but still…), it’s always good to learn things, and I need to take advantage of everything that PASS Summit has to offer.

So, I’m taking the time to plan out my week at PASS Summit. I’m looking forward to a good week of learning and online networking. Hope to see you (virtually) this week!

The #Coronavirus chronicles, part 23: Learning songs in a new language #COVID19

Before I get into this article, I need to direct you to a few other articles that I wrote, all of which are directly relevant to what I’m about to write. You will likely not understand some of the references in this article unless you read these other ones first (or are friends with me on Facebook, in which case you can skip these). Give them a read (or at the very least, skim through them), then come back to this one. Go ahead. I’ll wait.

Back yet? Okay…

This morning, a friend of mine PM’ed me with this: “it would be epic to see LOTD in Korean.”

I sent him back this reply: “challenge accepted!”

So, I looked up K-Pop songs, and I came across this video. I will freely admit that what caught my eye was the artist’s name (take a look!). I listened to the song, and as it turned out, it’s a really pretty ballad that’s relatively close to my own writing style. I might end up buying some CDs (yes, I still prefer buying CDs, even if I do rip everything to iTunes) from this artist.

I ended up using the first four lines for my Lyric Of The Day (and I’m posting this mostly for my own reference and learning purposes).

"나를 사랑하는 법은 어렵지 않아요
지금 모습 그대로 나를 꼭 안아주세요
우리 나중에는 어떻게 될진 몰라도
정해지지 않아서 그게 나는 좋아요..."
-- Roy Kim, "Only Then"

(If you’re dying to know what this says, here it is in Google Translate. And if you want to hear it, check out the video.)

I was never a fan of pop dance songs. When I first heard K-Pop songs and saw related videos, my initial impression was that K-Pop songs were primarily pop dance songs, so I haven’t given the genre a lot of thought. This video that I found changed my mind.

It got me thinking: what would it take to write a song that’s not in my native English? There is some precedent for this; probably the most famous example is Ritchie Valens singing “La Bamba.” It would be a challenge for me; I’m still learning Korean (although I’ll admit that I haven’t been pursuing it as aggressively lately), and I’m far from being able to read it quickly or being able to carry on a conversation. Nevertheless, the idea is intriguing, and one that I’m considering.

This idea is making me consider several things. First, it’s encouraging me to get back into my Korean language lessons. Second, it’s making me want to revisit my songwriting and MIDI recording endeavors. Third, it’s inspiring me to break many bad habits directly related to pandemic fatigue.

And, if nothing else, it’s sparked an interest in K-Pop with me. I guess I’m going to have to go buy some K-Pop CDs.

You didn’t ask questions at your interview? You just blew the interview #JobHunt

This afternoon, I saw a tweet from James Phillips, who posted this:

It reminded me of what I think is an important point when you’re interviewing for a position. I responded with this:

This is a point that I emphasize in my job hunt presentation; in fact, I made mention of this in an earlier article, and I think it’s important enough that it’s worth emphasizing again. When you’re preparing for a job interview, make sure you have at least two or three questions prepared for the interviewer (I’d even prepare more that that; note that you don’t have to ask all of them). I’ve also mentioned this during Thomas Grohser’s interview presentation. I’ve sat in on his presentation a number of times (sometimes at his request), and I make sure that I bring this up as a talking point.

If you’re interviewing for a job, one of the worst things you can do is NOT ask any questions at an interview. I’ve heard several stories of people who blew their interview because they did not ask any questions — and for good reason.

When you’re interviewing for a position, keep in mind that you’re interviewing the company just as much as they’re interviewing you. You want to ensure that the position is the right fit for you — that it’s something that interests you, something you think you can fulfill, and the company culture is the right fit.

Asking questions is also a signal to the interviewer. It demonstrates that you are interested in the job and the organization. Not asking questions not only shows that you’re not interested, it also shows that you aren’t taking the interview seriously. This could prove fatal to your job interview.

That being said, it’s also important to ask the right questions (I actually wrote about this a while back). The best questions are those that demonstrate that you’re willing to be a team player for your prospective employer. For example, one question that I always bring with me to every interview is, “what is your biggest issue, and what can I do to help?” It demonstrates that I’m interested in the company, and that I’m willing to help resolve any issues that arise. Try to avoid questions that are self-centered (e.g. “what’s in it for me,” “what’s the salary range,” etc.). (That said, you’re going to want to know about the company, so try to phrase your questions in such a way that it doesn’t sound like, “what’s in it for me?”)

Whenever I prepare for an interview, I’ll research the company, and I always prepare appropriate questions in advance, such as “how can I help you solve your problems” (shows that I’m a team player), “what challenges does your organization face” (shows I’m interested in the company), or “what does your team do for fun” (shows I’m interested in team dynamics).

A resource I’d suggest is a book or website about good interview questions. There are a number of them out there (here’s a link to a few books on Amazon). Go to your local library, buy your own copy, or search Google. All of these provide good suggestions for appropriate questions to bring to a job interview.

Asking good questions won’t necessarily guarantee that you’ll land the job, but not asking questions nearly guarantees that you won’t get the job. Prepare questions in advance, and be prepared to ask questions as things come up during your interview. Don’t blow your interview by not asking any questions.

Your job application was rejected by a human, not a computer.

Last Saturday, at Virtual SQL Saturday #1003 (Memphis), I sat in on Christine Assaf‘s presentation about Organizational Trauma: Mental Health in a Crisis (or something like that — I don’t remember the exact title). I found her presentation interesting and relevant to my own; so much so, in fact, that I invited her to sit in on my presentation and offer any of her insights.

After this weekend, Christine wrote this ‘blog article. I haven’t yet had a chance to fully process it (as I’m writing this, I haven’t had my coffee yet, and my brain is still in a fog), but what little I did process, I found interesting.

I intend to scrutinize this more when I’m a little more awake. And I suspect I’ll be making some adjustments to my presentation.

HRTact

INTRO:
Recently I attended a presentation where a commonly held belief was repeated and I feel the need de-bunk this. The speaker stated “75% of applications are rejected by an ATS (applicant tracking system) and a human never sees them…”

First, I want to point out that recruiters will tell you this is false. As the main users of ATSs, recruiters have extensive experience and years in talent acquisition, and will tell you they hear this all the time and they cringe upon it’s utterance. But if you want to know my opinion on why this “myth” has infiltrated the job seeking world, scroll past all the research and jump to the end.

MY RESEARCH:
Secondly, let’s track down the origin of this false statistic. The speaker I heard it from cited topresume.com. So I did some digging:

From topresume.com

That topresume.com article (which includes the same false stat…

View original post 1,019 more words

Bad web forms — how to drive people away from your site

I’ve come across my share of bad design, and I’m sure you have as well. I’ve especially come across some egregious examples as a job applicant.

I came across one that particularly set me off. While poking around Indeed, I found a technical writer position for GitLab that interested me. Of course, most people who work in IT are familiar with GitLab, so they have a reputation. I read through the description, and it sounded interesting, so I clicked the button to “apply on company site.”

The subsequent link took me to this page.

The page talks about the technical writer roles and responsibilities. It talks about the hiring process, it includes a salary calculator, and it even talks about benefits, including stock options.

Nowhere on the page was there any link to actually apply for the position!!!

If you don’t believe me, check out the link and see for yourself. No wonder why they need technical writers. I understand and appreciate GitHub’s reputation in the IT community, but this page is seriously making me question whether or not I really want to work for them.

GitHub is far from being the only offender. I came across another page that, even after they asked me to upload my resume, it still asked me to manually input my work experience. (Even worse, these were required fields; there was no way around this. What if you’re a student with no work experience?) After I hit Submit, it came back and told me there were errors. It had cleared out all the dates I’d entered (I had entered months and years), and it insisted that I entered days. Seriously, raise your hand if you actually remember what day you started or ended a job from years ago. I have enough trouble just remembering the month or year. It made me question how well their automated formatting really worked (if it worked at all). Once I filled those in (with the best guesses for days), it told me there was another error. I clicked the message, expecting it to show me where the error was. Nope. It just told me there was an error. I had to search the entire page to figure out what it was complaining about.

I’ve come across too many forms like this during my job hunt. I also remember coming across some very badly designed forms years ago from previous job hunts — some that were so badly designed that they discouraged me from applying for the jobs.

I’ve talked about making documentation easier for the end user, and this is far from the only article I’ve written about how bad design is a detriment to anyone who needs to follow instructions. UX/UI needs to be as painless as possible for the end user. If you’re a vendor, bad design can drive away customers. If you’re an employer, you run the risk of discouraging qualified applicants.

Like good documentation, good form design needs to be well-thought-out and well-designed. Don’t be the organization that lost customers because your forms were too arduous to use.

The #Coronavirus chronicles, part 21: 안녕하세요. 저는 김레몬입니다 #COVID19

In case you don’t read Korean Hangul, here’s what I wrote above.

“Hello. I am Raymond Kim.”

Phonetically, it would sound like this.

“Annyeonghaseo. Jeo-neun Gimrehmon-imnida.”

At this point, you’re probably wondering what this is all about. Why am I introducing myself in Korean?

Well, this is another COVID-19 pandemic project undertaking. For whatever reason, last night I decided that I needed to reconnect with my ancestral culture. Don’t ask me what prompted me to pursue this, because, quite frankly, I have no idea. (It might have something to do with me poking around TripAdvisor the other day.) What I can tell you is that this is something I’ve been meaning to pursue for a long, long time. Despite being Korean-American and growing up in a Korean household, I never learned the language. My late grandmother, who spoke almost no English, tried to teach me when I was young, but I never quite grasped it. I had a hard time with it. It probably didn’t help that, because she didn’t speak English, she couldn’t explain to me what she was trying to teach me.

Other than my family, my other source of the Korean language came from watching M*A*S*H reruns.

Last night, I found a Korean language learning program online, and decided to check it out. I signed up for an account and started my latest learning endeavor.

I stayed up past my bedtime — until 1 am.

I discovered that Hangul (the Korean written alphabet) is amazingly easy to learn. If you look at Korean characters and get intimidated, don’t be. The way they are structured is actually very simple, and once you grasp the concept, it’s not bad.

Basically, it’s just these concepts.

  • Every character is a syllable.
  • Every character is structured around a block.
  • Each character block is made up of at least one consonant and one vowel. They may have another consonant, and there’s something (I’m still learning about this) that involves double-consonants and double-vowels, but every character is required to have at least a consonant and a vowel.

I think there’s a little more to it than that, but that’s what I’ve learned so far. In one of my lessons from last night, I learned the Korean vowels. I’m drilling myself to remember what they are phonetically (I’m having a little trouble distinguishing between the vowels ㅗ and ㅓ), but so far, I’m enjoying the learning process and am having a lot of fun with it!

Earlier during the pandemic, I decided I would teach myself French. I haven’t stopped that endeavor, but I have slacked off on it. I think I learned more in one night learning Korean than I did in one week of learning French. I’m having a lot of fun with it, I’m finding it easy to learn, and I feel like I’m connecting to my ancestral roots.

Let’s see how much of this I can learn. Hopefully, before long, 나는 한국어로 말할 것이다!*

(*Okay, I used Google Translate for that last bit. Sorry to disappoint you. I’m working on it!)

“Your opinion matters…” Helping people by sharing your experiences

My wife and I have an anniversary coming up, so I started planning a getaway trip to celebrate. (Because of the pandemic, we decided to keep the trip short — only one night, and we’re not venturing very far — only about an hour’s drive from our home.) While I was making my travel plans, I started poking around my own TripAdvisor profile. I had posted a few reviews, and I thought I’d post a few more. I figured my experiences and opinions could help other people looking for travel information, and it’s entirely possible that, by the time you’re finished reading this article, I’ll have written a few more reviews.

One of the biggest reasons why I started my ‘blog was so that I could write about my own experiences for the purpose of helping people. Helping other people is one of my great passions, and while I can’t always help physically or financially, I can help by providing information. It’s what I do professionally, and it’s what drives me as a professional technical communicator.

However, you don’t have to be a professional technical communicator to help provide information. There are countless forums out there, covering nearly an endless number of topics, in which you are able to provide your feedback. You’re probably tired of hearing automated support lines that say “your feedback is important to us.” But feedback is important. Feedback is data. Whatever feedback you provide helps to make products and services better.

How often had you looked something up (e.g. an answer to a technical problem, a hotel review, suggested driving directions, etc.) and became frustrated because you weren’t able to find any information? If you’re an application (or any type of IT) developer, have you ever been frustrated because you asked for feedback about your product, and no one would give it to you? That feedback would’ve been valuable in debugging and improving your product. This is why QA testing is a big deal, and is usually a critical step in development life cycles.

This isn’t limited to just IT professionals. It applies to just about anything in which information is involved. If, for example, you were making travel plans and wanted information about a destination, have you ever been interested in, say, a bed and breakfast, but you couldn’t find much information about it, and no one had written any reviews about it? Those reviews would have gone a long way in providing information about that place.

A lot of us brush off the messages that say “your opinion matters.” The thing is, it really does. Don’t be afraid to express your opinion or to provide feedback. What you say can help someone make a better decision, help improve a product, or possibly change the course of someone’s business for the better.

Now, if you’ll excuse me, I’m going to go and write a few more TripAdvisor reviews…

The #Coronavirus chronicles, part 20: Work hard, play hard #COVID19

I think it’s pretty safe to say that many of us are suffering from pandemic fatigue. I know I sure am. I’ve written a few times about my job search frustrations, and quite frankly, it’s wearing on me. I’ve mentioned in my job hunt presentation (which I’ll be presenting on October 3 </ShamelessPlug>) that looking for a job is, itself, a full-time job. It easily occupies most, if not all, of your working day. And it can be very wearing… not to mention stressful — and frustrating.

With that, I’ve been turning to my activities to keep myself sane. Now that New York State has allowed gyms to reopen, I’ve been going to CrossFit classes (whenever my schedule and my aching back/shoulder allows it). I’ve also tried to stay on top of professional endeavors; last Monday, I attended a very good user group meeting in which Mindy Curnutt talked about spatial data. (I had no idea that you could do stuff like that in SQL Server!) And I’m looking into other ways to keep on top of my professional skill sets; I’ll be speaking at (and attending) Memphis virtual SQL Saturday two weeks from this Saturday, as well as virtual PASS Summit in November.

However, staying on top of skill sets isn’t just limited to professional endeavors; they apply to my extracurricular activities as well. I mentioned earlier that I’d gotten back into songwriting and music recording again. While this is primarily a hobby and not something I do professionally, it is, nevertheless, a hobby that I take very seriously — to the point that I treat it as though I do it professionally. I’ve invested time and money into equipment and software. I’ve attended songwriting workshops in the past, and I’ve even spent time in professional recording studios. And I’ve started looking around on Google for courses in audio engineering and multitrack recording; while I’ve learned a lot working on this on my own, I realize that there’s also a lot I don’t know, and while I’ve gotten better at my craft, I also recognize that there’s a lot of room for improvement.

If you have an activity that you’re passionate about doing, I think it’s just as important to work just as hard at it as you would your profession. You’ll sharpen your skill sets in a number of ways — even your extracurricular activities can often benefit you professionally. And you’ll also gain a greater deal of satisfaction and appreciation for your art — whatever art that may be.